Customer Care Associate

Employer
Assurant
Location
Rapid City, South Dakota
Salary
Not Specified
Posted
Apr 11, 2018
Closes
Jun 10, 2018
Ref
54021#GIJ--Assurant.1
Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Are you someone that:

- Has attention to detail?

- Likes to critically think?

- Is Customer Experience Focused?

What is waiting for you:

- No weekends or holidays

- Fun atmosphere

- Family oriented

ESSENTIAL DUTIES AND ACCOUNTABILITIES:

Basic Duties 95%

  • Basic data entry
  • Basic communications with external customers, agents & funeral homes including inbound and outbound phone calls
  • Includes document handling and review to prepare files for processing
  • Preparing documents for mailings
  • Processing a limited variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.
  • Prepares correspondence using standard templates
  • Follows standard screens and procedures to perform most tasks
  • Complete various internet searches

Collaboration Skills 5%

  • Attend required training
  • Collaborate with team and department members by attending team meetings and other company activities
  • Ability to adjust to new or changing business needs

Basic Qualifications:

  • High School Diploma/GED
  • Basic computer skills
  • Experience working in an office environment

Other Requirements:

  • Good verbal and written communication skills
  • Professional appearance
  • Must be able to work in a fast-paced environment
  • Single focused but flexibility to complete various tasks
  • Ability to follow instructions, procedures and guidelines to perform tasks
  • Exhibits qualities of integrity, reliability and trust
  • Strong work ethic
  • Focus on quality
  • Flexibility with schedule, work and team environments

Preferred Qualifications:

Basic Insurance Knowledge


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