Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under broad direction, this position is responsible for: Assessing training needs by collaboratively working with client(s) to conduct needs analysis. Supporting short and long-term business objectives through blended adult learning strategies. Identifying, developing, designing and delivering classroom, virtual and blended learning curriculum to meet the technical and leadership demands of employees, vendors and business partners. Responsible for all training programs for a line of business or organization or multiple business centers or locations. May serve as Team Lead.
Primary Job Duties & Responsibilities
Partner with management to assess and develop short and long-term planning strategies and initiatives. Determines the best instructional delivery and methods for each training program or session. Design, develop and deliver programs/curriculum to meet training initiatives and enhance productivity for business. Utilize computer based training whenever possible. Develop appropriate measures to ensure training initiatives are effective and in alignment with business strategy. Evaluate the results of training, determine effectiveness and recommend appropriate alternatives. Monitor and control all related expenses, ensuring cost effective methods are utilized and business training needs are met. Identify and deploy appropriate resources to meet client needs. Develop train-the-trainer tools and modules for training programs. Design, develop and maintain effective training manuals and materials incorporating adult learning guidelines and approaches. Evaluate and select vendors as required. Work with peers to identify areas where common training solutions can be leveraged across businesses. Provide leadership to less experience training team members. May maintain records and reports of training activities. May develop and coordinate training calendar for designated locations. Act as a training resource.
High school diploma or equivalent. 2 years minimum experience directly related to the duties and responsibilities specified.
Education, Work Experience & Knowledge
College degree or equivalent experience in adult learning techniques, customer service and management skills. Typically 8+ years professional experience. Professional training credentials preferred. Writing and developing training materials experience preferred. Demonstrated coaching/mentoring experience preferred. Excellent PC skills including Word, Outlook, Excel and PowerPoint. Experience using training development tools/applications a plus.
Job Specific & Technical Skills & Competencies
Excellent communication skills and presentation skills. Organizational skills. Attention to detail. Ability to work independently. Strategic thinker. Self directed. Influence and negotiation skills. Research skills. Ability to handle multiple priorities. Advanced Needs Analysis Skills. Advanced Design, Development, and Delivery principles. Advance Evaluation/Impact Assessment techniques and knowledge. Strong Project Management skills. Advanced level of Business Acumen. Other: Significant travel may be required Claim (including Call Centers): Adjusters License and Training Certification(s) a plus. A general understanding of the Claim business and/or a specific line of business. Customer service experience preferred. For anyone conducting Outside Property-related training: This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. Line of Business Systems: Heavy focus on delivering training related to business insurance products and Rate/Quote/Issue Systems and technical applications. IT Education: Heavy focus on providing vendor training to Systems staff members and others, regarding technologies required to support application systems, as well as procedural training in other competencies as defined by the Enterprise Capabilities Office (project management, business administration, quality, requirements, etc.).
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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