Customer Service Specialist III - Pleasant Hills - full time

Pittsburgh, Pennsylvania


Teamwork.  Integrity.  Dedication.

Together, we make a difference.


AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.


We currently have a full-time mid-level Customer Service Specialist III opportunity available at the Pleasant Hills AAA branch office for an individual who understands the meaning of Providing Legendary Customer Service and is committed to creating Members for Life!

The business hours at the Pleasant Hills Branch office are Monday - Friday 9:00am - 7:00pm and Saturday 9:00am - 3:00pm.  Interested applicants must be available for a work schedule which regularly includes working through closing, and on Saturday. 

The hourly pay rate is $12.19-$13.00 per hour, base on experience, plus opportunities to earn more through sales incentive programs.

 Responsibilities include, but are not limited to:
  • Greet members and customers, determine the nature of their individual needs and provide legendary service;
  • Providing DMV vehicle license, registration and notary services; 
  • Reach weekly production and sales goals (and earn incentives!) for multiple AAA products and services such as AAA Visa® Rewards credit card, membership enrollment in automatic renewals, referrals to auto, homeowner and rental insurance agents, AAA Visa® TravelMoney cards.  Also, sales of amusement park and special attraction tickets, and travel related merchandise.
  • Preparing and providing TripTiks® travel routings, marked road maps, tour books, and other travel-related materials.
  • Make hotel and car rental reservations for members, and provide travel destination information.
  • Issue passport photos.
  • Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer.


  • Career oriented individual with 2-3 years of face-to-face customer service experience;
  • Strong pc/Windows and internet skills, with accurate keyboarding and data entry skills;
  • Familiar with common office equipment, and knowledge of basic accounting functions;
  • Familiarity with U.S. geography, good sense of direction; and map reading abilities;

  • Ability to work quickly and accurately and handle multiple tasks on a daily basis;
  • Must be able to obtain and maintain valid notary license;
  • Minimum HS diploma or GED
The selected candidate must successfully complete Auto Club pre-employment assessments, criminal background check, and drug screenings.  

We offer full-time employees an outstanding benefits package including: medical, dental and vision coverage; life insurance; FREE AAA Plus membership; paid time off (vacation, personal, holidays and sick days); and a 401(k) with a generous match.


Our collaborative work environment is focused on creating a Legendary Customer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can. 

AAA is an Equal Opportunity Employer


To apply for this position please CLICK HERE