Call Center Representative (Part-Time) - Daytona Beach, FL

Brown & Brown, Inc  |  Daytona Beach, FL  |  Administration / Clerical, Customer Service
 
 

Brown & Brown, Inc. is one of the largest and most respected independent insurance intermediaries in the U.S. We are a publicly traded company, listed on the NYSE as BRO and employ over 8,000 seasoned professionals. Headquartered in Daytona Beach, Florida, offices are located across the United States and we are looking for ambitious professionals to join our team!

 

Currently, we are seeking a customer focused Call Center Representative to join our Benefits Department in Daytona Beach, FL. Our team will rely on you to respond to various inbound benefits inquiries in a courteous, professional, and efficient manner. In this part-time role, you further will be responsible for providing clerical support to the benefits team on a daily basis. 

 

Responsibilities:

  • Support incoming calls and answer questions regarding benefits products and services.
  • Record details of all customer interactions including requests, inquiries, comments, complaints and actions taken.
  • Provide clerical and administrative support to Employee Benefits Department.
  • Maintain office records, files and calendars, as needed.
  • Assist in preparing reports and presentations.
  • Perform other duties as assigned.



Required Competencies:

  • Prior experience in similar role.
  • Knowledge of HSA and FSA.
  • Exceptional listening skills with the ability to handle difficult and detailed inbound calls.
  • Ability to multi-task.
  • Excellent problem-solving skills.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
  • Excellent written and verbal communication skills.
  • High School diploma or equivalent
  • Commitment to providing quality services and accuracy
  • Must become a licensed Health & Life Insurance Agent within 90 days of hire. (Brown & Brown, Inc. pays this expense)

 

Preferred:

  • Associates or Bachelor's Degree.
  • Current State Health & Life Insurance license.

 

We are an Equal Opportunity Employer. 
We take pride in the diversity of our team and seek diversity in our applicants.

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