Claim Rep Trainee Appraiser - Prince George's & Montgomery Counties MD

Hunt Valley, Maryland

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under close supervision, this position is responsible for inspecting, estimating, negotiating and resolving claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative Appraiser position. Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Primary Job Duties & Responsibilities
Participate in on-going training sessions for the auto appraisal business. Deliver consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through meeting commitments to achieve optimal outcome on every file. Work closely with Unit Manager or mentor to promptly resolve assigned claim.. Review and analyze coverage and applying policy conditions, provisions, exclusions and endorsements, and how jurisdictional issues impact the claim. Physically inspect damage vehicle or review submitted appraisal to estimate damage utilizing technical expertise and information gathered to accurately determine claim value using company recognized resources, estimating and evaluation software. Manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. Determine settlement amounts, negotiating and conveying claim settlements within authority limits to insureds and claimants. As appropriate, write denial letters. Refer claims beyond authority as appropriate based on exposure and established guidelines. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Other duties as assigned.

Minimum Qualifications
High School Diploma or GED and one year of customer service experience OR Bachelors Degree required.

Education, Work Experience & Knowledge
Bachelor's Degree with 2 years of work and/or customer service related experience preferred.

Job Specific & Technical Skills & Competencies
Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Strong verbal and written communication skills - Basic Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic

Environmental/Work Schedules/Other
Environmental Exposure to Excess Noise - Frequently Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently Exposure to Variable Weather Conditions - Continuously Work Schedules Weekend work hours - Occasionally Other Travel - Occasionally

Physical Requirements
Operates standard office equipment - Continuously Sitting (can stand at will) - Continuously Standing - Continuously Use of Keyboards, Sporadic 10-Key - Continuously Working in a confined or restricted area - Frequently Driving - Continuously Other (List additional requirements as necessary) Must be able to stoop, bend, crouch and climb, to ensure full vehicle damage assessment.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.