Claim Learning Facilitator

Windsor, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under general supervision, this position is responsible for facilitating live, virtual or blended learning programs. Does not manage others

Primary Job Duties & Responsibilities
Deliver classroom, virtual and blended learning curriculum to meet the technical and leadership demands of employees and business partners. Create an environment in which learners feel comfortable to learn, ask questions and share experiences. Design learning assets (training materials/activities, videos, mockups) Other duties as assigned.

Minimum Qualifications
Minimum of five years of technical claim handling, training and/or leadership experience at a high level of proficiency required

Education, Work Experience & Knowledge
Bachelor's Degree or equivalent experience in technical claim handling preferred General knowledge in applying adult learning and design theories to the design/development/delivery of engaging, effective learning resources in a wide variety of formats preferred General knowledge of MS Office products preferred Working knowledge of multiple learning technologies required, including video conferencing, virtual platforms (Lync, Skype for Business), use of cameras for streaming, etc. preferred Strong written and verbal communication skills. Ability to self-review and meet rigorous quality standards preferred Demonstrated focus on continuous self-learning and exploration of new trends, strategies, and practices in the talent development field preferred

Job Specific & Technical Skills & Competencies
Advanced Technical Claim Handling (coverage analysis, claim handling principles and processes, resolution of claims) knowledge and skills in one or more lines of business and/or specialty preferred Intermediate learning facilitation skills preferred Basic leadership skills, including building, maintaining and repairing work relationships preferred

Environmental/Work Schedules/Other
Travel (10%)

Physical Requirements
Operates standard office equipment (daily) Standing (40-50% of time) Lifting items up to(50 lbs.t) pounds/ (weekly) Climbing unprotected heights (ladder, rooftop, stairs, loading dock) (weekly) Use of Keyboards, Sporadic 10-Key (daily) Driving (10% of year)

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.