Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision, this position is responsible for facilitating live, virtual or blended learning programs. Does not manage others
Deliver classroom, virtual and blended learning curriculum to meet the technical and leadership demands of employees and business partners. Create an environment in which learners feel comfortable to learn, ask questions and share experiences. Design learning assets (training materials/activities, videos, mockups) Other duties as assigned.
Bachelor's Degree or equivalent experience in technical claim handling preferred General knowledge in applying adult learning and design theories to the design/development/delivery of engaging, effective learning resources in a wide variety of formats preferred General knowledge of MS Office products preferred Working knowledge of multiple learning technologies required, including video conferencing, virtual platforms (Lync, Skype for Business), use of cameras for streaming, etc. preferred Strong written and verbal communication skills. Ability to self-review and meet rigorous quality standards preferred Demonstrated focus on continuous self-learning and exploration of new trends, strategies, and practices in the talent development field preferred
Advanced Technical Claim Handling (coverage analysis, claim handling principles and processes, resolution of claims) knowledge and skills in one or more lines of business and/or specialty preferred Intermediate learning facilitation skills preferred Basic leadership skills, including building, maintaining and repairing work relationships preferred
Minimum of five years of technical claim handling, training and/or leadership experience at a high level of proficiency required
Travelers is an equal opportunity employer.
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