Sr User Experience (UX) Specialist

Hartford, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under moderate supervision, works in collaboration with UX colleagues and must be comfortable working independently. Sr. UX Specialists partners with a collaborative, cross-functional team to research, design and usability test digital experiences. This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.

Primary Job Duties & Responsibilities
May serve as the key point of accountability for UX efforts at the project level. Advocates for user-centered design approaches. Practices and encourages collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail. Provides input into the creation and evolution of design systems and best practices that account for user needs and context, while reinforcing brand values and standards. Ensures adherence to UX guidelines across projects. Informs UX resource allocation during ideation, prioritization, development, and quality assurance phases of projects. Plans and serves as facilitator or observer for UX research and testing efforts. Conducts competitive research and analysis. May report research findings to stakeholders. Translates these findings into design solutions. Creates artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. Perform other duties as assigned.

Minimum Qualifications
Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 3 years of User Experience work experience required.

Education, Work Experience & Knowledge
Typical incumbent experience level 3+ years

Job Specific & Technical Skills & Competencies
Strong communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing / prototyping software. Experience in conducting end user research and interviews.

Environmental/Work Schedules/Other
Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)

Physical Requirements
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.