Insurance Specialist I

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Posted
Mar 29, 2018
Closes
May 28, 2018
Ref
53881#GIJ--Assurant.1
Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Insurance Specialist

As an Insurance Specialist, you'll use your excellent customer service skills and your problem-solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an energetic person who will be responsible for providing exceptional front-line customer service to our policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you!

Key Responsibilities:

  • Responding to incoming customer inquiries in a high volume inbound call center environment via telephone or in writing. This position will receive 70 to 100 calls per day.
  • Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.
  • Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems.
  • Communicating with external clients as well as internal departments.

This is a full-time position. Hours of operation are Monday through Saturday from 8:00am to 8:00pm.

Basic Qualifications:

  • High school diploma or GED

Other Requirements:

  • Must be able to work Saturdays as needed.
  • Working knowledge of Windows based programs and basic data entry skills.
  • Ability to handle multiple tasks and prioritize.
  • Excellent verbal and written communication skills.
  • Strong time management skills.
  • Ability to adapt easily as procedure/client needs change.
  • Good mathematical skills.

Preferred Qualifications:

  • 1-year customer service experience in a high call volume environment
  • Property and Casualty knowledge and/or agency experience.
  • Property and Casualty Insurance License.
  • Call center experience.
  • Bilingual (English/Spanish) candidates be able to speak, read and write effectively in both languages.


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