Customer Service Specialist II - Rochester - part-time

Rochester, Pennsylvania

 

 

Teamwork.  Integrity.  Dedication.

Together, we make a difference.

 

AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.

 

We currently have a part-time, 28 hours per week, Customer Service Specialist II opportunity at the Rochester Branch Office for an individual who understands the meaning of Providing Legendary Customer Service and is committed to creating Members for Life!

 

We are seeking someone who would be available to work a variable schedule, which will often include Saturdays.  The hours of operation a this location are Monday-Friday 9am - 5pm, and Saturday 10am-2pm.  The hourly rate is $10.60 - $11.30, based on prior related work experience.

 

Responsibilities include, but are not limited to:

  • Greet members and customers, ascertain their need, and provide Legendary Service.
  • Create AAA TripTik® Travel Planners and marked road maps for AAA 'road-trip' travelers, provide destination information and make hotel reservations;
  • Identify cross-selling opportunities and recommend additional products and services to reach weekly goals;
  • Accept payments and provide accurate change and receipts;
  • Issue passport photos;
  • Balance & reconcile cash drawer

Qualifications

Qualified individuals will have:

  • Previous customer-facing service and sales experience;
  • Excellent interpersonal communication skills with sales focus;
  • Strong pc/Windows and internet skills and familiarity with common office equipment and practices; 
  • Familiarity with U.S. geography, good sense of direction, ability to read road maps;
  • Previous money handling and cashiering experience with ability to make correct change;
  • Exceptional focus on accuracy and strong attention to detail;
  • H.S. Diploma or GED

The selected candidate will be required to successfully complete pre-employment assessments, background and drug screenings.

We offer part-time employees an outstanding benefit package including: FREE AAAPlus membership, life insurance, paid time off, 401(k) Retirement Savings Plan with a generous match.  Optional medical, dental and vision coverage is also available.

 

Our collaborative work environment is focused on creating a Legendary Customer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can. 

AAA is an Equal Opportunity Employer

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