Sr. Branch Service Specialist - Birmingham

Birmingham, Alabama


AAA Alabama is seeking a Call Center Member Service Representative who has excellent customer service, detail and has great geography knowledge. Works in a fast pace environment assisting members with membership questions, domestic trip routing, booking cars & hotels and cross selling other membership products.


Additional responsibilities include:

  • Fulfilling member requests relating to planning road trips, books, and maps 
  • Cross-selling assigned AAA products and services to achieve annual goals 
  • Cashiering duties include the balancing of the cash drawer along with shared responsibilities of branch bookkeeping records.
  • Servicing the needs of the member and providing added value by cross selling or advising of other services that are available to the member 
  • Additional member service functions as necessary


The Ideal Candidate will possess the following qualifications:


  • Call center & customer service experience
  • 2-3 years in a customer service position; retail sales positions preferred
  • Ability to cross sell products 
  • Ability to lift and move boxes (up to 25lbs.) of stock and other materials 
  • Ability to work overtime including the ability to work Saturdays 
  • Ability to type at least 30WPM
  • The ability to work quickly and handle multiple tasks/assignments on a daily basis

Additional Requirements:

  • High School Diploma or G.E.D. equivalency required 
  • Ability to travel locally when necessary 
  • Ability to pass background check and drug testing


Benefits include: a full benefits package including, medical, dental, vision, paid vacation/sick, and 401(k).  All offers of employment are conditional pending a favorable drug test result and background check.



AAA is an Equal Opportunity Employer (EOE)


To apply for this position please CLICK HERE