Customer Service Specialist II - Hermitage - part-time

Hermitage, Pennsylvania



Teamwork.  Integrity.  Dedication.

Together, we make a difference.


AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.


We currently have a part-time, 28 hours per week, Customer Service Specialist II opportunity at the Hermitage AAA branch office for an individual who understands the meaning of Providing Legendary Customer Service and is committed to creating Members for Life!


We are seeking someone who would be available to work a variable schedule, which will often include Saturdays.  The hours of operation at the Hermitage AAA branch office are Monday-Friday 8:30am - 5pm, and Saturday 8:30am-12noon.  The hourly rate is $10.60 - $11.30, based on prior work experience.


Responsibilities include, but are not limited to:

  • Greet members and customers, ascertain the nature of their individual needs and provide legendary service;
  • Provide service to 'road-trip' travelers by creating AAA TripTik® Travel Planners and marked road maps, and provide destination information;
  • Identify cross-selling opportunities and recommend additional products and services to reach weekly goals;
  • Accept payments and provide accurate change and receipts;
  • Issue passport photos;
  • Balance & reconcile cash drawer


Qualified individuals will have:

  • Previous customer-facing service and sales experience;
  • Excellent interpersonal communication skills with sales focus;
  • Strong PC/windows & internet skills and familiar with common office equipment and practices; 
  • Familiarity with U.S. geography, good sense of direction, ability to read road maps;
  • Previous money handling / cashiering experience with ability to make correct change;
  • Exceptional focus on accuracy and strong attention to detail;
  • H.S. Diploma or GED

The selected candidate will be required to successfully complete pre-employment assessments, background and drug screenings.

We offer part-time employees an outstanding benefit package including: FREE AAAPlus membership, life insurance, paid time off, 401(k) Retirement Savings Plan with a generous match.  Optional medical, dental and vision coverage is also available.


Our collaborative work environment is focused on creating a Legendary Customer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can. 

AAA is an Equal Opportunity Employer


To apply for this position please CLICK HERE