Hunt Valley, Maryland
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
The Select Underwriting Center Underwriting Director (UD) is responsible for underwriting, profitability, growth and retention of new and renewal business that is consistent with underwriting strategies within an assigned territory. Hires, develops and retains staff of Underwriting Center Account Executives with emphasis on development through guidance and mentoring.
Primary Job Duties & Responsibilities
People and Talent Management: Establish individual Account Executive territory goals in support of established territory goals and CAT strategies. Evaluate staff to identify skills and training needs; create opportunities to expand roles to match employee strengths or address weaknesses. Provide both formal and informal feedback on a regular basis. Development of staff of Account Executives through effective coaching and mentoring via performance evaluation, creation of development plans, and conducting technical training sessions. Effectively communicate the mission and vision and of Select and their role in the process. Underwriting Quality & Profit: Manage territorial underwriting functions to achieve profit, revenue, loss ratio, and expense targets. Implements CAT underwriting strategies and manages CAT capacity within assigned territory. Ensures effective execution of Selects Best Practices, including Underwriting, Workflow and Playbook. In conjunction with the Regional Underwriting Director delegate underwriting authority to staff via letters of authority; monitor and revise as appropriate. Ensure a quality underwriting work product is produced consistent with letters of authority, underwriting strategy, standards and process. Ensure underwriting quality through implementation of effective CURE process. Completes self assessment reviews of Account Executives in accordance with agreed upon sample standards. Provide coaching and training for underwriting staff based on results of self assessment underwriting review process. Works with the Operations Director to ensure that all processing and service standards are met. Agency Management: Participate in agency planning process as prescribed by the Agency Planning Best Practice. Communicate identified agency production, training or quality issues to Sales Director(s). Strategic Platform Management: Facilitate communication between Sales Executives and Account Executives and act as liaison between the Field and the Business Center. Develop and maintain relationships with Business Center, as well as other internal resources (Claim, RC, Premium Audit etc.) to coordinate the services to Select Accounts customers. Enterprise Relationship Management: Demonstrates the ability to build partnerships with other business groups and identifies and delivers agency and product solutions at the account level. Maintains an understanding of all Travelers products, services and solutions and initiates discussions with other business units as appropriate.
Five years Commercial Underwriting experience.
Education, Work Experience & Knowledge
Experience in small accounts preferable; highly regarded for level of expertise across all lines of business. Extensive knowledge of product, operations, and agency distribution. Demonstrated performance management experience and skills including setting clear goals and priorities; coaching and developing others; providing timely and consistent performance feedback. Ability to manage own work and effectively delegate and direct the work of others. Strong organizational, quantitative reasoning, critical thinking, interpersonal, time management, verbal and written communication skills. Demonstrated ability to effectively lead self and others through change.
Job Specific & Technical Skills & Competencies
Executes Business Strategy. Leads Change. Drives Results. Promotes Enterprise Culture. Attracts Top Talent. Maximizes Individual and Organizational Performance. Creates and Sustains Dynamic Workplace. Communicates Effectively and Influences Others. Applies Critical Thinking. Demonstrates Self-Awareness; Accountability.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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