Contract Station Relations Supervisor

Costa Mesa, California

 

Teamwork. Integrity. Dedication.

 

Together, we make a difference.

 

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place. AAA is a member service organization affiliated with the national AAA network. With offices across the United States, we are united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.

 

Description:

 

AAA is seeking career-minded individuals for our Contract Stations Relations Supervisor position in Burbank.

 

Responsibilities:

  • Oversee roadside assistance provided to members by independent contract stations to assure quality member service and adherence to established Club policies and procedures.
  • Serve as liaison among the Club, independent contract stations, district offices and members to enhance service delivery and member satisfaction.
  • Investigate issues to assure a timely and equitable resolution/response to any disputes or problems which may arise.

Qualifications

  • Excellent coaching and interpersonal skills as well as superior communication abilities (both oral and written).
  • Strong customer service orientation essential, customer service experience desired.
  • ERS experience, including some relevant systems familiarity (CAD, D2000 and SOSS), preferred but not required.
  • PC literacy, including MS Office Suite proficiency, desirable.

Benefits:

  • Health coverage for medical, dental and vision
  • Paid time off including vacation, illness and holidays
  • Life insurance
  • Disability coverage
  • Pension
  • 401k savings plan
  • Employee discounts
  • Career opportunities across multiple business lines and states

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

 

AAA is an Equal Opportunity Employer

 


To apply for this position please CLICK HERE