Subrogation Specialist - Auto

Competitive salary with benefits
Mar 28, 2018
May 27, 2018
Job Type
Full Time
Career Level
Not Specified

Auto Subrogation Specialist

Position Summary:  Responsible for the complete subrogation process of investigation, negotiation and settlement of auto claims that have been identified to have subrogation potential. 

Technical/Functional Responsibilities:

  • Subrogation Process - Navigates through our proprietary database and electronic documents to process and resolve claims with subrogation potential.  Places adverse carriers on notice of our intent to subrogate.  Negotiates settlements when possible or may negotiate liability based on a percentage when necessary or when liability is questionable. Evaluates the claim to decide if it should be referred to arbitration, suit or collections.  Prepares any such claims for inter-company proceedings or legal forwarding. Recommends the closure of claims with no such potential.
  • Subrogation Knowledge - Ability through experience and education to appropriately handle auto subrogation files of moderate to high complexity.  Demonstrates a thorough knowledge of all types of auto subrogation claims to include Commercial Auto, MP, PIP and Product Liability.  Has awareness of laws that govern insurance claims by keeping current on critical case laws, statutes and trends in the field of subrogation.   Manages the application of that knowledge to maximize recovery efforts.  Maintains certifications and licensures where applicable.
  • Documentation - Prioritize and appropriately document all activities for recovery. Document files to include all conversations with all parties related to the claim, in-coming and out-going correspondence, current file updates, subrogation analysis, file resolution recommendations, applicable state negligence laws and statutes.  Maintain diaries to be current, within 5 days, and sets timely and specific diaries on issues of subrogation for follow-up and correspondence. 
  • Customer Service and Communication Skills - Requires accomplished communication skills with a strong phone presence in extensive communication with insurance company clients, attorneys, law enforcement agencies and insureds. Must be able to handle difficult conversations and exhibit conflict management skills. All communication must maintain a reputation of professionalism, courtesy and respect. Assists internal and external customers with the resolution of moderately complex questions with little or no assistance from management.
  • Team focused and goal oriented - Ability to work within a team environment in a positive and cooperative manner.  Must be production and results oriented and consistently perform at or above given goals to include recovery, file quality and resolution timeliness.

Behavioral Competencies:

  • Strong work ethic - Take ownership of tasks and see them through to completion. Honor commitments and fulfill promises. Be diligent and persistent to overcome difficult situations. Disciplined to focus on goals with a commitment to the outcome. The ability to make value-based decisions.
  • Attention to Detail - Responsible for the accuracy and clarity of all documents.  Ability to be thorough and complete when working, processing, or providing information and documentation: tracking details and creating accurate documentation even under pressure.
  • Computer Proficiency – Ability to work in multiple computer systems efficiently and understand basic computer programs such as Outlook, Word and Excel.  
  • Teamwork – Consistently work in a positive and cooperative manner with fellow Team Members.

Position Requirements:

  • Five years or more of auto insurance claims, auto subrogation with inter-company arbitration filings experience.
  • High School Diploma, prefer College Degree.
  • CSRP – Certified Subrogation Recovery Professional designation preferred.
  • Typing 45+ wpm accurately.
  • Computer application knowledge.
  • Claims system knowledge helpful.
  • Basic accounting knowledge in order to make accurate computations.
  • Ability to speak Spanish is a plus.

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