Account Retention Associate Trainee

Wilkes Barre, Pennsylvania
Not Specified
Mar 28, 2018
May 27, 2018
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Berkshire Hathaway GUARD Insurance Companies, an A+ rated company, is rapidly expanding our footprint throughout the US. We are currently searching for an Account Retention Associate Trainee who is interested in working in a dynamic, fast-paced environment. If you are focused on technology, are attentive to detail, and provide solid customer service, then our team might be right for you!

The Account Retention Associate Trainee will be responsible for telephone and electronic outreach directly to Berkshire Hathaway GUARD Insureds to work with them in minimizing policy cancellations due to late or untimely payment practices. In addition to providing this service to Insureds, Account Retention Associate Trainee will also be able to discuss various payment options aimed at avoiding future untimely payment situations and discuss benefits of our Policyholder Service Center.


  • Outreach to insureds prior to the start of Cancellation procedures
  • Entering payments for e check, ongoing direct draft, and credit card
  • Providing mailing information
  • Providing information pertaining to installment/late fees
  • Creating refinancing options based on endorsement or audit premiums
  • Documenting insured conversations
  • Documenting change of address/telephone/or policy contact information
  • Policyholder Service Center Review
  • Direct insureds to agent regarding additional potentially eligible products available to the insured
  • Work with Accounting Department when necessary to adjust billing or gather information

Qualified candidates will exhibit:

  • Excellent oral and written communication skills
  • Attention to detail and accuracy
  • Proficient computer skills
  • Customer service focus
  • A very strong sense of self-motivation
  • Genuine interest in assisting insureds in order to avoid the unnecessary frustration of cancellation and reinstatement (and potential non-renewal)

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