Claims Adjuster - Property

Location
Pawtucket, Rhode Island
Salary
Competitive Salary Plus Benefits
Posted
Mar 27, 2018
Closes
May 26, 2018
Category
Claims
Job Type
Full Time

PRIMARY FUNCTION:

This position requires an experienced property adjuster to use their skills to manage a portfolio of claims from first notice of loss through to final resolution.  The position requires a blend of phone, desk, and independent adjuster assigned case management.  This will include speaking with agents and customers, as well as other claim-related parties to understand and resolve property claims.  Producing correspondence, issuing settlement checks and position letters.  ‘

DUTIES AND RESPONSIBILITIES:

  • Examine new loss reports and determine the appropriate method for investigating/determining coverage and evaluating damage.
  • Assign claims to the appropriate subject matter expert(s) (e.g. staff, independent adjuster, mitigation contractor, contractor, engineer, other).
  • Set reserves in accordance with SLA’s and authorize requests for payment.
  • Handle customer and agent relationships effectively utilizing sound communication skills that are empathetic, compassionate, knowledgeable and professional.  Communicate regularly and effectively with customers.
  • Identify potential for subrogation opportunities on all files, as well as handle subrogation demands for settlement or arbitration made against the company from adverse carriers.
  • Make subrogation assignment to NBIC’s recovery vendor.
  • Negotiate claim settlements and recommend arbitration / litigation when settlement cannot be fairly achieved
  • Audit, correct and resolve discrepancies in coverage interpretation as well as damage evaluation.
  • Assist with catastrophe duties as required.
  • Flexibility to travel for up to four weeks at a time and handle field related claim activities if the need arises.

EDUCATION, EXPERIENCE, AND SPECIAL SKILLS REQUIRED:

  • Bachelor’s Degree plus 5 years of experience required.
  • Minimum of 5 years of property claims handling experience to include coverage determination as well as dwelling and contents damage appraisals.
  • CPCU, SCLA, AIC or other appropriate designation preferred.
  • Personal property insurance education/experience preferred.
  • Independent adjuster’s license and state required licensing required.
  • Construction experience and knowledge of building trades preferred.
  • Proficiency with Xactimate or Symbility estimating software is preferred.
  • Experience in interpreting ISO HO and DP policy forms and endorsements; and explaining coverage benefits to policyholders and agents.
  • Strong written and verbal skills – the ability to listen to, understand, and express information and ideas clearly and succinctly.
  • Strong analytical and mathematical abilities.
  • A demonstrated record of success in handling medium to complex property claims to conclusion.
  • Skilled in the use of computers for data processing and communications.