Claims Adjuster - Property

Pawtucket, Rhode Island
Competitive Salary Plus Benefits
Mar 27, 2018
May 26, 2018
Job Type
Full Time


This position requires an experienced property adjuster to use their skills to manage a portfolio of claims from first notice of loss through to final resolution.  The position requires a blend of phone, desk, and independent adjuster assigned case management.  This will include speaking with agents and customers, as well as other claim-related parties to understand and resolve property claims.  Producing correspondence, issuing settlement checks and position letters.  ‘


  • Examine new loss reports and determine the appropriate method for investigating/determining coverage and evaluating damage.
  • Assign claims to the appropriate subject matter expert(s) (e.g. staff, independent adjuster, mitigation contractor, contractor, engineer, other).
  • Set reserves in accordance with SLA’s and authorize requests for payment.
  • Handle customer and agent relationships effectively utilizing sound communication skills that are empathetic, compassionate, knowledgeable and professional.  Communicate regularly and effectively with customers.
  • Identify potential for subrogation opportunities on all files, as well as handle subrogation demands for settlement or arbitration made against the company from adverse carriers.
  • Make subrogation assignment to NBIC’s recovery vendor.
  • Negotiate claim settlements and recommend arbitration / litigation when settlement cannot be fairly achieved
  • Audit, correct and resolve discrepancies in coverage interpretation as well as damage evaluation.
  • Assist with catastrophe duties as required.
  • Flexibility to travel for up to four weeks at a time and handle field related claim activities if the need arises.


  • Bachelor’s Degree plus 5 years of experience required.
  • Minimum of 5 years of property claims handling experience to include coverage determination as well as dwelling and contents damage appraisals.
  • CPCU, SCLA, AIC or other appropriate designation preferred.
  • Personal property insurance education/experience preferred.
  • Independent adjuster’s license and state required licensing required.
  • Construction experience and knowledge of building trades preferred.
  • Proficiency with Xactimate or Symbility estimating software is preferred.
  • Experience in interpreting ISO HO and DP policy forms and endorsements; and explaining coverage benefits to policyholders and agents.
  • Strong written and verbal skills – the ability to listen to, understand, and express information and ideas clearly and succinctly.
  • Strong analytical and mathematical abilities.
  • A demonstrated record of success in handling medium to complex property claims to conclusion.
  • Skilled in the use of computers for data processing and communications.