Product Operations Consultant

Northbrook, Illinois
Not Specified
Mar 27, 2018
May 26, 2018
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Product Operations Consultant falls withing the Encompass Product Management job family which is responsible for leading and executing on business strategies and tactics that support the profitable growth of the business unit.

Key Responsibilities

Coordinate and implement assigned countrywide underwriting tactics and execute timely and quality delivery on projects of moderate complexity ensuring appropriate communications to all impacted groups. Includes project design, pre-implementation and post-implementation actions.

Provide input into the design of new products including product features, rate, underwriting changes, and/or technology

Prepare assigned work to support pre-implementation activities to include project development, communication strategy, launch design and/or testing plans

Assist with the design of products that meet our business objectives yet also balance agency impacts for ease of use

Perform assigned post-implementation activities to include quality testing, issue resolution, and call log management

Gathers key project measures and provide insights regarding production and quality, comparing against project CBA or expected results; assist in making recommendations for course correction and implement if needed

Understand how the countrywide teams actions may impact the Allstate Brand.

Coordinate and implement countrywide underwriting rule changes in a timely, quality and cost effective manner.

Engage appropriate AORs and ensure Underwriting Express Change process flow is followed to ensure quality and consistency in roll outs

Establish and maintain key internal IT relationships

Identify and evolve the current underwriting implementation process for efficiencies and effectiveness

Conduct moderate analysis on recurring underwriting measures to ensure key underwriting trends are identified and communicated to ensure that it aligns with business goals. Communicate results to the Underwriting Department and implement assigned tactics to improve business results.

Engage other AORs to identify the root cause of changes to key performance measures and identify tactics to address

Conduct moderate countrywide level analysis to identify issues/trends for key quality characteristics;

Leverage pertinent underwriting tools to meet margin and profitability goals

Maintain on-going view of PML, understanding how it contributes to the broader Brand and Company targets. Identify, as necessary, the need for strategies to address changes to PML.

Correct Class Pursuits

Implement assigned moderately complex countrywide correct class changes.

Support correct class goals by partnering with process owners to evaluate and consider CCP impacts of product, pricing and RMP changes.

Product Distribution Management

Partner with Correct Class and Compliance Team to communicate countrywide trended results

Leverage agency performance data to improve business results

State Manager and Sales Support

Proactively considers the impacts of project deliverables on Field Sales Leaders and agents, recommend and build tactics to proactively address.

Team Effectiveness

Coordinate efforts of all team members to ensure flawless execution of product deliverables

Leverage the skills, knowledge, and experience of others to optimize business results

Develop and maintain strong relationships

Job Qualifications

2 years of related experience; college degree preferred

P&C Insurance experience preferred

Basic knowledge in the use of data sources and applications to conduct research

Analyzes data and reviews analysis from others

Strong Computer proficiency in Microsoft Office; Advanced Excel skills

Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels

Good presentation skills

Can effectively manage multiple concurrent assignments in a timely manner

Works effectively in a team environment

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


Similar jobs

Similar jobs