Product Operations Consultant
- Career Level
- Not Specified
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The Product Operations Consultant falls withing the Encompass Product Management job family which is responsible for leading and executing on business strategies and tactics that support the profitable growth of the business unit.
Coordinate and implement assigned countrywide underwriting tactics and execute timely and quality delivery on projects of moderate complexity ensuring appropriate communications to all impacted groups. Includes project design, pre-implementation and post-implementation actions.
Provide input into the design of new products including product features, rate, underwriting changes, and/or technology
Prepare assigned work to support pre-implementation activities to include project development, communication strategy, launch design and/or testing plans
Assist with the design of products that meet our business objectives yet also balance agency impacts for ease of use
Perform assigned post-implementation activities to include quality testing, issue resolution, and call log management
Gathers key project measures and provide insights regarding production and quality, comparing against project CBA or expected results; assist in making recommendations for course correction and implement if needed
Understand how the countrywide teams actions may impact the Allstate Brand.
Coordinate and implement countrywide underwriting rule changes in a timely, quality and cost effective manner.
Engage appropriate AORs and ensure Underwriting Express Change process flow is followed to ensure quality and consistency in roll outs
Establish and maintain key internal IT relationships
Identify and evolve the current underwriting implementation process for efficiencies and effectiveness
Conduct moderate analysis on recurring underwriting measures to ensure key underwriting trends are identified and communicated to ensure that it aligns with business goals. Communicate results to the Underwriting Department and implement assigned tactics to improve business results.
Engage other AORs to identify the root cause of changes to key performance measures and identify tactics to address
Conduct moderate countrywide level analysis to identify issues/trends for key quality characteristics;
Leverage pertinent underwriting tools to meet margin and profitability goals
Maintain on-going view of PML, understanding how it contributes to the broader Brand and Company targets. Identify, as necessary, the need for strategies to address changes to PML.
Correct Class Pursuits
Implement assigned moderately complex countrywide correct class changes.
Support correct class goals by partnering with process owners to evaluate and consider CCP impacts of product, pricing and RMP changes.
Product Distribution Management
Partner with Correct Class and Compliance Team to communicate countrywide trended results
Leverage agency performance data to improve business results
State Manager and Sales Support
Proactively considers the impacts of project deliverables on Field Sales Leaders and agents, recommend and build tactics to proactively address.
Coordinate efforts of all team members to ensure flawless execution of product deliverables
Leverage the skills, knowledge, and experience of others to optimize business results
Develop and maintain strong relationships
2 years of related experience; college degree preferred
P&C Insurance experience preferred
Basic knowledge in the use of data sources and applications to conduct research
Analyzes data and reviews analysis from others
Strong Computer proficiency in Microsoft Office; Advanced Excel skills
Strong written and verbal communication skills including the ability to effectively collaborate with multi-disciplinary groups and all organizational levels
Good presentation skills
Can effectively manage multiple concurrent assignments in a timely manner
Works effectively in a team environment
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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