Internship - Customer Service

Location
Wilkes Barre, Pennsylvania
Salary
Not Specified
Posted
Mar 23, 2018
Closes
May 22, 2018
Ref
1628#GIJ--WestGuard.1
Category
Entry Level
Job Type
Not Specified
Career Level
Not Specified
Overview

Berkshire Hathaway GUARD Insurance Companies is currently seeking an intern to support the Customer Service department. As an intern you will be learning key fundamental business skills. You will be working in an incredibly fast moving business, and have the opportunity to make valuable contributions.

Responsibilities

As an intern you will assist with the following projects.

  • Responds to telephone calls in a timely and professional manner
  • Makes outbound calls to confirm information is correct in our database
  • Excellent attention to detail and data entry accuracy skills
  • Resolves customer concerns, escalates to management as needed

Qualifications

  • Student currently pursuing a degree in a business related field
  • Must be a happy person with a positive attitude and a team player
  • Strong communication skills, especially on the telephone, with the ability to communicate clearly and effectively
  • Excellent customer service skills with the ability to resolve customer concerns and issues to their satisfaction
  • Basic PC skills including accurate keyboarding and data entry
  • Strong written communication and note taking skills
  • Previous customer service or call center experience is preferred but not required
  • Able to work this summer Monday-Friday from 8am-4:30pm

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