Claims Manager - Workers Compensation

Philadelphia, Pennsylvania
Competitive Salary + Comprehensive Benefits Package
Mar 23, 2018
May 22, 2018
Job Type
Full Time
Career Level

Position Overview:

To manage the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management. Has direct responsibility for 25-49 colleagues.


  • Workers Compensation Claims Manager is responsible for overall operational management for assigned locations/offices.
  • Workers Compensation Claims Manager establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements.
  • Workers Compensation Claims Manager establishes business plan with goal and objectives for the partnership and assigned locations/offices.
  • Workers Compensation Claims Manager monitors management reports relating to the partnership/office performance.
  • Workers Compensation Claims Manager assists with the coordination of sales and client service efforts.


  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.


  • Workers Compensation Claims Manager administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Workers Compensation Claims Manager interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Workers Compensation Claims Manager provides support, guidance, leadership and motivation to promote maximum performance.

Job Requirements


  • Education & Licensing
    • Bachelor's degree from an accredited college or university preferred. Licenses as required.
  • Experience
    • Eight (8) years claims management experience including two (2) years supervisory experience or equivalent combination of experience and education required.
  • Skills & Knowledge
    • Excellent oral and written communication, including presentation skills
    • PC literate, including Microsoft Office products
    • Leadership/management/motivational skills
    • Analytical and interpretive skills
    • Strong organizational skills
    • Excellent interpersonal skills
    • Excellent negotiation skills
    • Ability to work in a team environment
    • Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Equal Opportunity Employer and a Drug-Free Workplace

Bachelor's degree from an accredited college or university preferred. Licenses as required.