Claims Team Manager

Arcadia, California

Teamwork. Integrity Dedication.Together, we make a difference.   Who we are:   AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.  What you'll do:   When you join the Automobile Club of Southern California as a Claims Team Manager, you're bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members.  As a Team Manager within our Claims Department, you will:   
  • This position supports the Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements.
  • The Primary Functions include investigation, evaluation and negotiation of lower complexity claims in compliance with established company technical and customer service Best Practices.
  • This position will review claim files regularly for quality.
  • Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints) along with coach and counsel employees on performance in a responsive and timely manner.
  • Resolve variety of customer service issues through communication and interaction.
  • Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction and anticipate customer needs.
  • Manage employee recruitment and development effectively.
  • Identify and implement staff development and training needs to support an effective succession plan.
  • Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
  • Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives.
  • Perform other duties and responsibilities as assigned or required


What you bring:
  • Four year degree or commensurate experience highly desirable.
  • Technical experience includes 4 to 6 years of claims experience preferred.
  • Strong organizational skills required as well as the ability to multitask
  • Must be able to delegate and oversee projects and assignments to other employees as directed
  • Must know or quickly learn corporate policies, procedures and guidelines in many areas and be familiar with various functions within the club.
  • Exceptional time management and self-management skills and attributes are required to independently prioritize tasks in order to effectively meet deadlines and ensure assigned projects are completed on time and within guidelines
  • Planning and delegation (oral and written).
  • Strong communication skills are a must as well as excellent interpersonal skills and can effectively lead change.
  • Proficient in automated estimating systems.
  • Knowledge of Microsoft Office including Outlook, Word, Access and Excel preferred
  • MS Project and Publisher desired.
  • Valid California driver license and good driving record.  
What's in it for me?
  • A career with growth potential.
  • Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
  • The satisfaction of knowing you provide a meaningful service to our insured's' who rely on you for assistance.
Remarkable benefits:
  • Health Coverage for Medical, Dental, Vision
  • Paid time off including Vacation, Illness and Holidays
  • Disability Coverage
  • Life Insurance, Pension and 401k Savings Plan
  • Employee Rewards and Discounts
  • Career opportunities across multiple business lines and states
 'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'   AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment qualified applicants with criminal histories in a manner consistent with Article 9, Chapter XVIII of the Los Angeles Municipal Code.

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