Assistant Workers’ Compensation Claim Manager

Newport News, Virginia
Competitive pay and benefits.
Mar 22, 2018
May 21, 2018
Job Type
Full Time
Career Level

JOB OBJECTIVE: Supervise and responsibility for the technical and operational functions of a workers’ compensation claim administration team ensuring consistent quality service delivery and assist the Claim Manager with continuous departmental development and improvement.


  • In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon department growth and evolving operations.
  • May maintain several very complex/high exposure claim management responsibilities as needed
  • Provide technical and jurisdictional direction, training
  • Supervise and mentor claims specialists
  • Monitor workload and individual claim activities to ensure quality standards
  • Establish and maintain claim diary criteria
  • Monitor claims management reports identifying large exposures and/or anticipate reserve changes
  • Participate in departmental human resource activities including hiring, performance reviews, disciplinary action and termination
  • Identify and advise Claim Manager of trends, problems and issues and recommend course of action
  • Assist the Claim Manager with the development and implementation of new processes and procedures that ensure continuous improvement
  • Authority to approve reserve and settlement recommendations up to $100,000 negotiated appropriately
  • Initiate claim review sessions
  • Communicate and correspond with internal and external customers/providers as necessary


  • Represent the company in a professional manner at all times ensuring quality customer service
  • Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
  • Support corporate programs, goals, and initiatives of the company
  • Work overtime as needed


  • Bachelor’s degree in Risk Management or other business related curriculum preferred
  • Minimum 8 years claim adjusting, paralegal and/or corporate claim experience
  • Team supervision experience
  • Understanding of general claim procedures and loss prevention programs
  • Experience in the development, review and execution of litigation materials including pleadings, responses, discovery, etc.
  • Strong leadership, management and motivational skills
  • Strong organizational, analytical and interpretive skills
  • Ability to prioritize and manage deadlines
  • Ability to work independently and as a team member
  • Excellent verbal and written communication skills
  • Poise and maturity to interact with Ferguson management and field personnel and executives of other companies
  • Proficient in Microsoft Office Suite and experience with risk information management systems


Physical Requirements:

  • Vision: required to utilize computer equipment and prevent injury from oneself and others
  • Hearing: perceiving the nature of sounds with or without correction
  • Talking: expressing or exchanging ideas by means of spoken word with proficient English
  • Lifting small weighted items occasionally