Assistant Workers’ Compensation Claim Manager

Location
Newport News, Virginia
Salary
Competitive pay and benefits.
Posted
Mar 22, 2018
Closes
May 21, 2018
Job Type
Full Time
Career Level
Manager

JOB OBJECTIVE: Supervise and responsibility for the technical and operational functions of a workers’ compensation claim administration team ensuring consistent quality service delivery and assist the Claim Manager with continuous departmental development and improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon department growth and evolving operations.
  • May maintain several very complex/high exposure claim management responsibilities as needed
  • Provide technical and jurisdictional direction, training
  • Supervise and mentor claims specialists
  • Monitor workload and individual claim activities to ensure quality standards
  • Establish and maintain claim diary criteria
  • Monitor claims management reports identifying large exposures and/or anticipate reserve changes
  • Participate in departmental human resource activities including hiring, performance reviews, disciplinary action and termination
  • Identify and advise Claim Manager of trends, problems and issues and recommend course of action
  • Assist the Claim Manager with the development and implementation of new processes and procedures that ensure continuous improvement
  • Authority to approve reserve and settlement recommendations up to $100,000 negotiated appropriately
  • Initiate claim review sessions
  • Communicate and correspond with internal and external customers/providers as necessary

Other

  • Represent the company in a professional manner at all times ensuring quality customer service
  • Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
  • Support corporate programs, goals, and initiatives of the company
  • Work overtime as needed
     

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Bachelor’s degree in Risk Management or other business related curriculum preferred
  • Minimum 8 years claim adjusting, paralegal and/or corporate claim experience
  • Team supervision experience
  • Understanding of general claim procedures and loss prevention programs
  • Experience in the development, review and execution of litigation materials including pleadings, responses, discovery, etc.
  • Strong leadership, management and motivational skills
  • Strong organizational, analytical and interpretive skills
  • Ability to prioritize and manage deadlines
  • Ability to work independently and as a team member
  • Excellent verbal and written communication skills
  • Poise and maturity to interact with Ferguson management and field personnel and executives of other companies
  • Proficient in Microsoft Office Suite and experience with risk information management systems

PERFORMANCE MEASUREMENTS:

Physical Requirements:

  • Vision: required to utilize computer equipment and prevent injury from oneself and others
  • Hearing: perceiving the nature of sounds with or without correction
  • Talking: expressing or exchanging ideas by means of spoken word with proficient English
  • Lifting small weighted items occasionally