Experienced Field Auto Adjuster

Location
Cleveland, Ohio
Salary
Not Specified
Posted
Mar 21, 2018
Closes
May 20, 2018
Ref
102063#GIJ--Allstate.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.



Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.



Job Description



Allstate Insurance Company has an exceptional career opportunity for an Experienced Field Auto Adjuster in Cleveland, Ohio!





Recieve a $1,000 sign on bonus and a $1,500 retention bonus after 12 months.





About the Team

The Claims Department is here to restore peoples lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal.





This is your chance to help make a meaningful difference in peoples lives. Join the thousands of people who work in the claims industry in highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems. Every day presents different learning and growth opportunities. You will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you.





Customers need us the most when they are involved in an accident. As an Allstate Field Auto Damage Estimator you will play a vital role to ensure we deliver on our promise to help restore peoples lives after theyve had a loss. You will be responsible for inspecting damaged vehicles and preparing itemized auto damage appraisals to return customers vehicles to their pre-loss condition. You will meet with customers in person to guide them through the settlement process in a caring and professional manner.





What you will do:




  • Make and maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

  • Research and respond to moderately complex customer communications, concerns, conflicts or issues

  • Summarize documents and enter into claim system notes

  • Document a claim file with notes, evaluations and decision making process

  • Investigate moderately complex files, reviews damage, takes photos, and determines reparability or total loss

  • Prepare damage estimates for moderately complex claims and locates parts

  • Prepare, review, reconcile and/or approve supplements

  • Condition vehicles and prepares report for customer

  • Determine valuation of salvage

  • Evaluate diminished value in a moderately complex claim

  • Process claims payments

  • Initiate system generated checks and pays appropriate parties

  • Negotiate and settle moderately complex claims in accordance with business unit best practices





What we offer:




  • Competitive salary, based on prior experience

  • Company car

  • Laptop & cellphone

  • Generous Paid Time Off, 401(k) and pension

  • The freedom to work from home

  • Medical, dental, and vision coverage

  • Wellness incentives

  • Tuition reimbursement (starts day 1)

  • Volunteer opportunities You can view all Allstate benefits @ https://allstategoodlife.com


Job Qualifications



Working environment

Please note that, since this is a field service position, you will need to have a valid drivers license and a reliable vehicle. This is a demanding field position that will require you to travel within the territory as much as 75% of your working time. As a result, you must be willing to work some weekend and extended hours if necessary.





Ideal Qualifications




  • Bachelors degree in related field preferred or equivalent experience

  • 5 years of prior auto estimating experience required

  • Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc strongly preferred

  • Experience investigating evaluating, negotiating and setting moderately complex claims strongly preferred

  • Excellent written and verbal communication skills with a passion for helping others.

  • Strong organizational and computer skills.

  • Persistence and the ability to work through and solve problems.

  • Bilingual candidates are strongly encouraged to apply

  • Military candidates are strongly encouraged to apply

  • Has and maintains all appropriate licenses and registrations for the role per state requirements





The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.



Good Work. Good Life. Good Hands.



As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.



Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.






Allstate generally does not sponsor individuals for employment-based visas for this position.



Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.



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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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