Sr. Technology Engineer - Executive Desktop Support

Hartford, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations for Desktop Support. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation and problem resolution of technology solutions supporting one or more business and/or technology areas as well as Senior Executives within the company. Strong ability to multi-task in an environment of changing priorities.

Primary Job Duties & Responsibilities
Plans, coordinates, and provided on-site technical support and problem resolution to include but not limited to: Windows, Office, Outlook, Apple Mac, iPhone and iPad expertise, meeting management and event support. Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions. Prioritizes work and manages projects within established budget objectives and customer priorities. Responsible for establishing and managing to established quality control and security protocols. Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s). Leverages technology to develop, redesign and/or implement optimal technology solutions. Builds, leverages, and maintains effective alliances across technical and business community. Interacts with customers to achieve efficient, effective results. Multi-tasks, prioritizes according to business priorities and production availability requirements. Other duties as assigned.

Minimum Qualifications
High School diploma or equivalent required. 3 years of experience in Technology required.

Education, Work Experience & Knowledge
Bachelor's degree in Technology or a related field preferred. 5 years of experience in Technology preferred. Experience providing technical direction to project teams preferred. Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Job Specific & Technical Skills & Competencies
Advanced knowledge of one or more of the following technical skills: Foundational IT Infrastructure Operating Systems Software Knowledge of process discipline and IDLC methodology. Demonstrates advanced knowledge of desktop support to include but not limited to: Windows, Office, Outlook, Apple Mac, iPhone and iPad expertise, meeting management, event support. Excellent customer service skills. Stone organization sills, Good written and verbal communication skills.

Environmental/Work Schedules/Other
Periodic travel is required. Occasional off hours work is required. Rotational on-call is required approx. once every 8 weeks.

Physical Requirements
Operates standard office equipment (Frequency) Sitting (can stand at will) (Frequency)

Licensing or Certificates
N/A

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.