Greenwood Village, Colorado
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Handle 1st and 3rd party personal and business insurance for Auto and Specialty/Heavy Equipment Total Loss claims. Determine the value through collaboration with appraisal expert. May include additional complexities related to unique coverage and/or damage issues (i.e.: police equipment within the car, tools or other equipment attached to vehicle). As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.
Primary Job Duties & Responsibilities
Handle all types of automobiles, and a variety of heavy and mobile equipment (i.e. cranes, tractor trailers, construction, agricultural equipment) at every severity level excluding other property damage i.e.: guard rails, mail boxes and any property within the vehicle. Contact all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within their authority level (i.e.; obtaining the title, keys, and other required documentation). Review controlling claim handlers' coverage determination, summarize the review and seek clarification as needed. Recognize additional coverage issues (i.e. covered equipment, endorsements). Establish and/or update claim and expense reserves. Control damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, rental). Properly manage Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Manage deductibles and limits. Review the valuation (appraisal estimate) based on the type of vehicle to effectively and efficiently resolve the claim. Meet all quality standards and expectations per Best Practices. Maintain an effective diary system, manage file inventory, and document claim file activities in accordance with established procedures. Comply with state specific regulations. Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. May participate with property ERT during extreme weather events. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Perform other duties as assigned.
Bilingual candidates encouraged to apply.
High School Degree or GED with a minimum of one year auto claim handling experience or successful completion of Travelers Claim Representative training program required.
Education, Work Experience & Knowledge
Bachelors degree preferred. 2 years auto claim handling experience preferred. Prior experience handling Total Loss claims a plus.
Job Specific & Technical Skills & Competencies
Strong verbal and written communication skills. Customer service and empathy skills. Hardware and software skills to utilize and leverage claim and adjusting technology. Solid analytical and decision making skills. Math Skills. Strong organization and time management skills. Ability to effectively handle conflict. Ability to multi-task and to adapt to a changing environment. Excellent negotiation skill and ability to effectively handle conflict. Attention to detail ensuring accuracy.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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