Fraud Business Process Analyst

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Posted
Mar 18, 2018
Closes
May 17, 2018
Ref
53266#GIJ--Assurant.2
Job Type
Not Specified
Career Level
Not Specified
We are currently seeking a Fraud Business Process Analyst at our South Miami location. This individual will be responsible for developing and implementing improvements to our systems/processes; changes will support fraud risk mitigation efforts while maintaining and/or enhancing operational efficiencies. This will require an understanding of our systems, processes, product offerings and internal and external fraud related data sets. The position understands and uses project methodology and process engineering principles to create requirements, build, test, and implement solutions. Key Responsibilities:
  • Recommending and implementing process improvements related to the Fraud Ecosystem and any of the supporting tools and processes.
  • Produces metrics to measure impact of changes and maintain configurations and variable data elements post implementation.
Process Engineering:
  • Analyze existing processes or workflows using probability and statistics to optimize adaptive or corrective changes.
  • Display basic knowledge of fundamental project process re-engineering approaches and techniques using probability and statistics.
  • Document existing and new business workflows with applicable metrics and measures.
  • Identify defective or ineffective work processes/flows within related work areas and make appropriate recommendations for improvement, efficiency gains, or optimization.
  • Research, report and liaison with appropriate areas to ensure applicable fixes are implemented.
  • Recommend temporary solutions or workarounds, and implement needed controls through the implementation of the long-term solution.
  • Drive needed process changes to support new implementations (vendor, product, client, etc.)
Technical expertise and production support:
  • Maintain documentation and change request process for system variable data configurations related to Fraud rules, systems and processes.
  • Maintain documentation and change request process for data source configurations (ex. ID Scan and Payment fraud module)
  • Submit work request for configuration changes.
  • Troubleshoot system issues and/or problems with limited direction.
  • Assist in process design solutions for approved projects and change requests of moderate complexity and risk.
  • Assist in early stages of requirements analysis and development activities.
  • Participate in the development of reporting solutions according to business and technical requirements.
Project methodology:
  • Display knowledge of project management principles and apply company approved methodology.
  • Maintain dashboards that communicate status, priority and impact for all projects beyond configuration changes.
  • Identify project issues, and communicate progress and obstacles to sponsors and/or management.
  • Represent Fraud as a project team member for medium to large, complex projects.
  • Ensure that projects remain on schedule, or revise schedules as required with the appropriate consultation, approvals and communication.
  • Handle multiple tasks and small projects, concurrently.
  • Participate in cost/benefit analysis.
  • Demonstrate ability to lead/coordinate medium size projects independently and to assist in large projects (greater than 500 hours).
  • Coordinate production implementation efforts with user community, Fraud areas and IT.
Basic requirements:
  • 3 years experience with Project Management & Process Engineering
  • 2 years business analyst experience.
  • Microsoft Excel, Microsoft SQL Server or Access or other related applications.
  • High school diploma or GED
Other Requirements:
  • Analyze data and make strong recommendations based on findings
  • Process engineering principles to create requirements, build, test, and implement solutions
  • Experienced prioritizing, organizing, and working independently, or as part of a project team, to complete multiple tasks
  • Experienced with quickly learn new processes, systems, products, etc.
  • Ability to process time sensitive data and information from multiple sources, make decisions and communicate actions
  • Strong analytical skills including experience with data and statistical analysis
Preferred Qualifications:
  • 4 years business analyst experience
  • Fraud/Risk Mitigation experience a plus
  • Bachelors degree in Business Administration, Process Engineering or related field preferred
  • Ability to observe, interpret and document workflow processes
  • Prioritize tasks with shifting deadlines and work on multiple projects simultaneously.
  • Excellent interpersonal skills with ability to work across organizational boundaries.
  • Requires the ability to deal with ambiguity and the corresponding ability to quickly provide sound decisions and perform tasks with less than complete information.
  • Ability to influence without authority this is a must have skill set to accomplish the goals and tasks associated with this position

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