Insurance Specialist (Customer Service Representative)

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Posted
Mar 17, 2018
Closes
May 16, 2018
Ref
53827#GIJ--Assurant.1
Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Assurant is hiring an Insurance Specialist at our beautiful Cutler Bay, Miami, FL office. As an Insurance

Specialist, you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively

respond to incoming customer inquiries and/or concerns in a high call volume environment. We are looking for an

energetic person who will be responsible for providing exceptional front line customer service to our policyholders and

clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you!

Key Responsibilities:

- Responding to incoming customer inquiries in a high volume inbound call center environment via telephone or in writing.

This position will receive 70 to 100 calls per day.

- Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for

clients, customers, and agents.

- Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium

discrepancies and system problems.

- Communicating with external clients as well as internal departments.

This is a full time position. Hours of operation are Monday through Saturday from 8:00am to 8:00pm.

Basic Qualifications:

- High school diploma or GED

Other Requirements:

- Must be able to work Saturdays as needed.

- Working knowledge of Windows based programs and basic data entry skills.

- Ability to handle multiple tasks and prioritize.

- Excellent verbal and written communication skills.

- Strong time management skills.

- Ability to adapt easily as procedure/client needs change.

- Good mathematical skills.

Preferred Qualifications:

- 1 year customer service experience in a high call volume environment

- Property and Casualty knowledge and/or agency experience.

- Property and Casualty Insurance License.

- Call center experience.

- Bilingual (English/Spanish) candidates be able to speak, read and write effectively in both languages.


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