Litigation Adjuster

Irving, Texas
Not Specified
Mar 16, 2018
May 15, 2018
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for an Experienced Represented Casualty Adjuster in Irving, Texas!

About the Team

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Third party liability and casualty claims involve coverage and liability investigation, negotiation, and settlement of policyholder and third-party liability, property damage, and bodily injury claims.

About the Position

Under limited supervision, this job is responsible for investigating complex claims when an attorney is representing the injured party which typically will include: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST), and represented- moderate or major claims; (3) or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual also handles claims involved in litigation, arbitration or mediation, coordinating with legal counsel and participating in depositions, hearings, trial, or arbitrations. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

Specific responsibilities include:

Customer Service

Researches and responds to moderately complex customer communications, concerns, conflicts or issues

Reviews customer satisfaction results; works independently to create personal action plans

File Documentation and Reporting

Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Evaluation

Determines and explains minimum coverage limits in complex claims involving single or multiple claimants

Sets initial reserve, updates reserve, documents rationale and claim summary notes

Obtains photos and/or conducts scene investigation

Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into complex auto accidents, determines liability and prepares summaries

Evaluates and determines potential use of experts; reviews reports and participates in selecting the expert

Determines claim value

Reviews file to identify complex potential legal issues

Negotiation and Settlement Guidance

Negotiates and settles claims in accordance with business unit best practices

Reviews medical reports in preparation for claims settlement evaluation

Other Projects and Responsibilities

May serve as a committee team lead for medium-sized projects or as a committee team member on large projects

May serve as a subrogation or arbitration panelist

May serve as an agent advocate

Participates in targeted reviews

Researches, responds to, or participates in Department of Insurance complaints or investigations

Assists in reviewing files and making recommendations to refer files to Home Office for escalation

Assists in researching or responding to or resolving complex compliance issues

Job Qualifications

Ideal Qualifications:

Bachelors degree in related field preferred or equivalent experience

3-5 years of experience investigating evaluating, negotiating and setting moderately complex claims strongly preferred

Excellent written and verbal communication skills with a passion for helping others.

Strong organizational and computer skills.

Persistence and the ability to work through and solve problems.

Has and maintains all appropriate licenses and registrations for the role per state requirements

Ability to investigate, evaluate, negotiate and settle complex claims

Provides broad individual decision making within authority limits

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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