Inside Unrepresented Casualty Claims Service Adjuster

Location
Maitland, Florida
Salary
Not Specified
Posted
Mar 15, 2018
Closes
May 14, 2018
Ref
101908#GIJ--Allstate.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.



Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.



Job Description



Allstate Insurance Company has an exceptional career opportunity for an Inside Unrepresented Casualty Claims Service Adjuster in Orlando, FL!



Combine your skills of working with people and investigation!



As an Inside Unrepresented Casualty Claims Service Adjuster you are responsible for investigating moderately complex, unrepresented claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, and negotiating and settling moderately complex claims.





Key Responsibilities



Customer Service

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Evaluation

Determines and explains minimum coverage limits in basic and occasionally moderately complex claims involving single or multiple claimants

Sets initial reserve, updates reserve, documents rationale and claim summary notes

Obtains photos and/or conducts scene investigation

Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into minor and moderate auto accidents, determines liability, and prepares summaries

Determines claim value

Negotiation and Settlement Guidance

Negotiates and settles claims in accordance with business unit best practices

Reviews medical reports in preparation for claims settlement evaluation

Other Projects and Responsibilities

May serve on a committee or project as appropriate

May participate in one or more basic or occasionally moderately complex special assignments


Job Qualifications



Bachelors degree in related field preferred or equivalent experience

Ability to interact effectively with internal or external customers and act with empathy

Beginning to apply knowledge of insurance policy, coverage, and regulation

Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit

Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data

Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis

Beginning to apply ability to leverage learned technical skills in support of team objectives

Beginning to apply negotiation and/or arbitration skills

Beginning to apply conflict management and problem resolution skills in managing internal and external customer relationships

Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims

Provides individual decision making within authority limits

Has and maintains all appropriate licenses and registrations for the role per state requirements



The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.



Good Work. Good Life. Good Hands.



As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.



Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.






Allstate generally does not sponsor individuals for employment-based visas for this position.



Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.



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For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.



It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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