Serves as the first point of contact for customers to report new injuries either by phone, fax or online tools. Responsible for inputting information into ICW Group Claims Systems.
Under general direction, follows established methods, practices and procedures, and applies general principles and concepts. All work is reviewed in progress for technical judgment, overall quality and efficiency.
Provide excellent customer service as the first point of contact for customers
Provides customer care and service to insureds.
Answers all incoming inquiry calls directed by general switchboard.
Receives/intakes new initial claim information either via phone, online and/or fax and enter into claim systems.
Responds to insureds in a timely manner.
Directs questions to the appropriate contact in the department
Sets up new claims in claim system, creates paper file and makes appropriate calls to parties as directed.
Reviews insurance policy information to determine coverage.
Completes data entry for all first reports of injury.
Determines severity of injuries and advises the appropriate levels of staff timely.
Performs additional functions such as processing incoming mail and other administrative duties relating to claims.