Risk Control Operations Manager

Orlando, Florida
Not Specified
Mar 14, 2018
May 13, 2018
Job Type
Not Specified
Career Level
Not Specified

York Risk Services Group is a premier provider of insurance, risk management, alternative risk, pool administration and claims management solutions to clients across hundreds of industries. Recently named by Forbes as one of "America's Best Midsized Companies 2017" We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Job Description


To provide management, business development, operational oversight and technical supervision of technical and non-technical employees of the Risk Control Department in Lafayette, Louisiana. Responds to clients questions and resolves problems; provides information and coordinates activities as required.


  • Directs and plans the work of staff members and has direct involvement with and/or responsibility for the hiring, coaching, developing, training, appraising and disciplinary processes for subordinates.
  • Consults with clients on specific safety/loss control issues
  • Prepares and conducts safety and loss prevention training courses
  • Provide best-in-class account management and customer for service for Risk Control clients
  • Lead implementation efforts for new clients; identify reporting needs; monitor client satisfaction
  • Participate in business strategy regarding client satisfaction, retention, and growth; facilitate product and brand development
  • Work with multiple service lines to enhance overall client utilization
  • Participate in, and assist with maintaining, quality management activities as appropriate
  • Uphold all URAC standards as defined in the organizations policies and procedures
  • Provide education, and identify resources and solutions for issues
  • Receive and respond to complaints in a timely manner



  • BS / BA or Equivalent Work Experience


  • 5 to 8 years


  • Ability to manage resources to achieve defined objectives
  • Ability to supervise and manage performance of technical and non-technical employees
  • Ability to communicate effectively orally and in writing
  • Ability to plan and conduct on-site risk assessments
  • Ability to analyze results of risk assessments and/or loss data and develop effective recommendations to address identified risks and control losses
  • Ability to develop training curriculum and conduct effective training to employees and clients


  • Knowledge of the general principles of business management
  • Knowledge of the general principles of effective employee supervision
  • Knowledge of advanced loss control principles related to work-related injuries as well as property and 3rd party exposures
  • Knowledge of loss control methods, tools and techniques particularly with respect to employee safety in a public entity or construction-related industry
  • Knowledge of OSHA regulations and their application to employers in California


  • Determine level and type of training needed for client initiative/programs
  • Provide consulting to clients regarding exposure to risks
  • Determine internal staffing and/or outside consultants needed (including number and expertise) to meet client service needs
  • Determine training needs for internal staff
  • Manage the performance quality of subordinates ( including performance evaluations)
  • Formally responsible for making recommendations regarding policies associated with the jobs purpose and essential responsibilities.

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