Administrative Assistant

Richardson, Texas

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Some advanced skills required to perform non-routine, moderately complex work. Ability to apply experience, skills, and knowledge to procedures, processes, and techniques to the more complex situations of the job.

Primary Job Duties & Responsibilities
Moderately complex support. Work requires independent planning and execution of multiple tasks. Assignments involve problem resolution, research and interpretation of department procedures and standards. Average project scope is department-wide or multi-phased department initiative, lasting a minimum of 1-2 months in duration. Complex scheduling. Typically involves internal, occasionally external, and department-wide scheduling. Full responsibility for department-wide event and travel planning. Prepares and submits expense accounts and other type expenses. Tracks/maintains/reports actual expenses versus budget; develops or updates budget system. Frequent internal and external contact. May involve interaction with all levels of management within the company. Interacts regularly with difficult callers and often diffuses initial concerns and/or complaints. Calls for moderate to advanced conflict resolution skills via phone and, occasionally, in person. Researches difficult or non-standard issues and provides recommendations to manager. Calls for frequent problem solving with internal and external staff. Utilizes basic change management skills.

Minimum Qualifications
High school degree or equivalent required.

Education, Work Experience & Knowledge
Minimum of 2 years of related work experience preferred. Bilingual candidates are encouraged to apply.

Job Specific & Technical Skills & Competencies
Moderate to advanced skill level required for software applications. Advanced database queries, complicated Excel spreadsheets (i.e., vlookup).

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.