Insurance Claims Examiner

Costa Mesa, California


Teamwork.  Integrity.  Dedication.

Together, we make a difference.

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.  AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding.

This position is responsible for the review of high exposure claim files to ensure reserves are properly set and maintained, demands are handled appropriately and regulatory standards are adhered to for compliance. Subject matter expert in all disciplines. Provides guidance to ACE markets for the handling, strategy and conclusion of complex claims files. Supports the Claims business units by providing a comprehensive level of technical support and assistance. Demonstrates discretion when assessing complex and unique claims. Position works directly with Claims management to communicate trends and patterns on high severity and complex claims. Provides guidance to management for the handling, strategy and resolution of claims, including providing authority for settlement. This position ensures claims representatives and personnel are effectively delivering legendary service through annual audits. Demonstrates and model's the Club's mission and values for claims representatives and personnel. This position will be a member of the Examination Team.



  • Four year college degree or equivalent combination of education and experience required. Evidence of continuing education (i.e. industry designations) preferred.

  • Ability to service claims of low, moderate and higher complexity as normally acquired through 3-10 years' experience. Multi line business experience desirable.

  • Advanced understanding of: - Vehicle repair procedures and issues or; - Building repair procedures and issues or; - Third party liability issues.

  • Moderate computer and line of business technical software skills required.

  • Moderate knowledge of fault assessment and subrogation principles required.

  • Moderate leadership competencies necessary.

  • Advanced organization and planning recognition skills required.

  • Advanced oral and written communication skills required.

  • Advanced interpersonal skills required.

  • Valid driver license with level of financial responsibility required by the Club and an acceptable motor vehicle record required for the field positions.

  • Successful completion of Auto Club pre-employment assessments, background and drug screenings.


Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development. 


*         Health Coverage for Medical, Dental, Vision

*         Paid time off including Vacation, Illness and Holidays

*         Life Insurance

*         Disability Coverage

*         Pension

*         401k Savings Plan

*         Employee Discounts

*         Career opportunities across multiple business lines and states

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

AAA is an Equal Opportunity Employer.

The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.

To apply for this position please CLICK HERE