Branch Travel Trainer

Costa Mesa, California


Teamwork.  Integrity.  Dedication.

Together, we make a difference.

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.  AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding.


The primary responsibilities for this position are to deliver training to Branch Operations and Travel employees in multiple markets. A sampling of the training delivered be this employee includes sales, customer service, Travel Portal, Interaction Management, Air, Car, Hotel bookings, travel agent destinations, new employee orientation, and coaching employees while taking live member calls.  May be cross-trained to support other business lines. May update class/participant/facilitator materials as needed, prepares class materials, rosters, and completes evaluations for courses taught and finalizes classes electronically. This position requires frequent in state and out-of-state travel.



  • Must articulate and utilize proper grammar in daily conversation and within written materials.

  • Convey pride in work, maintain professional appearance.

  • Presentation skills in facilitating classes and leading discussions for both small and large groups.

  • Experience with one-on-one coaching and tutoring.

  • Demonstrate ability to be a productive member in a team setting as well as work independently.

  • Ability to assimilate new information quickly.

  • Experience in presenting material to diverse groups.

  • Experience in development of education materials.

  • Creativity to enhance classroom education and presentation materials.

  • Demonstrated ability in multi-tasking.

  • Ability to prioritize multiple tasks at hand.

  • Flexible when priorities and projects suddenly change.

  • Initiative to persevere in pursuit of critical information and in seeing projects through to completion.

  • Customer service orientation essential, customer service experience required.

  • Use of personal vehicle and good driving record required.

  • Proficiency: Intermediate PowerPoint: Intermediate to Advanced Outlook. Basic Excel skills. Intermediate Word skills.

  • Education: Bachelor's Degree preferred

  • Successful completion of Auto Club pre-employment assessments, background and drug screenings  


Our comprehensive and employee centric training facility located in Costa Mesa provides training programs to help employees acquire various skills necessary to do their jobs and to support career development. 


*         Health Coverage for Medical, Dental, Vision

*         Paid time off including Vacation, Illness and Holidays

*         Life Insurance

*         Disability Coverage

*         Pension

*         401k Savings Plan

*         Employee Discounts

*         Career opportunities across multiple business lines and states

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

AAA is an Equal Opportunity Employer.

The Automobile Club of Southern California will consider qualified applicants with criminal histories for employment pursuant to the Los Angeles Fair Chance Ordinance.

To apply for this position please CLICK HERE