Sr. Dir, Vendor Administration

Austin, Texas
Not Specified
Mar 12, 2018
May 11, 2018
Job Type
Not Specified
Career Level
Not Specified

This position is responsible for executive leadership over strategy, performance, quality, scalability, fiscal performance, and continuous improvement of the critical vendor management functions on behalf of AFS clients.''

Key responsibilities:

  • Participates as a key member of the management team in the leadership of AFS, including strategic planning, evaluation of growth opportunities, and review of operations and performance.
  • Annual forecasting to include, budget, headcount, etc. and business plan development.
  • Define the Vendor Roadmap initiative which is inclusive of framing a future state model (people, process, technology, and strategy), helping frame the implementation approach and subsequent phases, and providing leadership and execution over a variety of tactical quick win initiatives.
  • Define vendor management strategy for end-to-end service capability.
  • Sets service level agreements (SLA) with internal and external customers
  • Recommends methodologies and leads change to improve department performance.
  • May resolve high level issues/problems rising from escalations.
  • Responsible for policy and procedure formulation, with legal review, relative to the AFS and Vendor working relationship.
  • Analyze business opportunities (forecasting) and develop strategies to achieve company objectives to maximize client satisfaction.
  • Writes and delivers employee performance reviews, provides performance feedback, makes hiring decisions and administers disciplinary action, when necessary.
  • Responsible for the oversight and performance of designated direct reports and further guide those in direction of their individual teams.
  • Identify the training internal and external training needs to maximize department functionality.
  • Partners with Field QC team and Vendor Administration teams to evaluate and recommend or identify vendors and ensure vendor compliance.
  • Leads the diversification effort to expand the vendor network and the services they provide.
  • Reviews and approves all vendor network related communications.
  • Develops team members by holding regular coaching sessions to improve skills and/or modify behavior.
  • Serves as final approver to vendor adjustments.
  • Responsible for integrating efforts of ASCEND program with AFS LOB initiatives.
  • Performs other related duties as assigned.

Basic Requirements:

  • Bachelors degree
  • 5 - 7 years of demonstrated vendor management experience
  • Experience with transformation/rebuilding of a department
  • 2-3 years experience in strategic planning
  • Operation background with experience in default, property preservation and 3rd party vendor management

Other Requirements:

  • Demonstrated success establishing, leading and maintaining effective working relationships at the executive level
  • Demonstrated ability to lead people and get results through others
  • Ability to work and interact at the executive management level and with other departments throughout the organization
  • Ability to coach, train and motivate staff
  • Self-Directed and motivated
  • Ability to think ahead and plan and make determinations to the future of the department
  • Ability to organize and manage multiple priorities
  • Problem analysis and problem resolution skills
  • Excellent interpersonal and communication skills
  • Commitment to company values
  • Strong computer skills, MS Office suite


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