Credit and Collections Specialist

Norcross, Georgia
Not Specified
Mar 09, 2018
Apr 29, 2018
Job Type
Not Specified
Career Level
Not Specified
Excellence In Everything We Touch

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Position Summary

Support and assist Accounts Receivable / Collection functions for US Property and Casualty. Research and review client invoices ensuring all client contract compliance requirements are completed. Interact with clients to fulfill special handling requirements and unique processing requirements. Ensures proper accounting of contract reconciliations. Active involvement with collection of outstanding receivables.


  • Actively involved with client contract compliance and invoice review.
  • Department liaison for branch offices, and clients; providing direction for answering A/R and Collection questions, and solving problems.
  • Knowledgeable in all aspects of Crawford US Property and Casualty Accounts Receivables and Collections. This includes branch involvement with contract compliance, invoices, statements, payment application and credit memos. Assures all functions are maintained on a timely and accurate basis.
  • Continual interaction with branch office employees to exchanging information on Client A/R and collection matters; and provides recommended solutions.
  • Handles all branch and client inquiries in a prompt and gracious manner.
  • Provides friendly, professional service to all customer accounts and co-workers.
  • Maintain and actively improve knowledge of Lotus Excel, Word, and PowerPoint; and all billing systems generating client invoices.
  • Continually involved with branch employee and co-worker training for all billing systems.
  • Support and assist with Accounts Receivable and Collection functions.
  • Actively involved with client contract compliance and invoice review.
  • Monitors and involved with responding to correspondence from branch offices and clients.
  • Develops tools, training and involved with completing analyses to answer client requests.
  • Resolves billing inquiries and problems.
  • Assists department manager with monitoring branch receivables.
  • Follows up on aged accounts receivable.
  • Generates monthly A/R Reports for department manager.
  • Assists branch office personnel and clients with answering client inquiries.
  • Continually evaluates collection processes and provides recommendations for receivables and collections betterment.
  • Involved with branches to improve accountability and collection of account balances.
  • Performs other duties and participates in special projects as requested.
  • Understand and abide by the Employee Handbook, and Departmental procedures.
  • Know and actively practice the company Emergency Procedures.



  • High school diploma with additional post-secondary schooling preferred or an equivalent combination of education and experience.
  • Previous experience in a corporate accounting or billing department.
  • Analytical ability.
  • Good verbal and written communication skills.
  • Detail oriented.
  • Excellent organizational ability.
  • Personal computer skills--word processing and spreadsheets.
  • Ability to manage multiple projects against deadlines.
  • Strong telephone etiquette and diplomacy skills.
  • Ability to deliver positive, measurable results.
  • Ability to collaborate on a team with excellence, dignity and respect.
  • Ability to persevere in any situation.

About Us

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the worlds largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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