Small Property Adjuster

Phoenix, Arizona
Not Specified
Mar 08, 2018
May 07, 2018
Job Type
Not Specified
Career Level
Not Specified

About Homesite:

Founded in 1997, Homesite Insurance was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.

One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.

As we continue to grow, our insurance offerings continue to expand. Today, Homesite offers insurance coverage for Home, Renters, Condo, Small Business, Term Life and Flood.

Position Overview:

Using Homesite Claims Practices as a guide, investigates and settles property damage and property liability claims. Estimates the damage associated with any covered event and negotiates directly with policyholders and contractors to resolve claims on an expeditious basis. Close supervision of third party vendors required along with handling of litigated files. This may be accomplished by telephone handling of claim, or assignment of field losses to third party adjusters to provide on site claims handling. Responsible for handling of claims in accordance with individual authorization.


Answering inbound calls in regards to property claims assigned to you

Investigating, evaluation and settling claims following established company procedures

Developing estimates for damage using automated claims software

Communicating with policyholders, claimants, contractors and others to obtain information

Reviewing coverage, arranging appraisals and verifying damages

Preparing investigative reports and making recommendations

Negotiating insurance settlements within authority

Determines proper policy coverages and endorsements. Applies Homesite Claim Practices to contact, investigate, evaluate, negotiate and resolve assigned claims in accordance with Company guidelines. Adheres to high standards of professional contact while providing superior claims service to our clients

Plans and executes all time schedules necessary to promptly and effectively conclude assigned claims

Establishes and authorizes reserves and claims payments within delegated authority

Maintains current knowledge of homeowner insurance contracts

Required Skills and Experience:

Computer literate with knowledge of MS Office

The ability to learn and use automated estimating systems

Strong phone and customer service skills are required

Must have a willingness to learn and take on other duties as needed

Insurance experience is a plus

Demonstrate knowledge of claims handling and claims practices. General knowledge of insurance theory and practices, insurance contracts and their application. Familiarity with property estimating systems and claims documentation procedures

Possess analytical skills necessary to make decisions/resolve conflicts such as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exceptions and exclusions

Organizational skills to effectively prioritize work

Command of written/verbal communication skills for contract/or negotiations with policyholders, claimants, contractors, attorneys and the public in general

Ability to operate a laptop computer and related software

Education Requirements:

Bachelors degree preferred

On-going job-related continuing education preferred; State licensing or the ability to become licensed is required

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