Subrogation Supervisor

Location
Nationwide
Salary
We offer a competitive salary and attractive benefits package
Posted
Mar 07, 2018
Closes
May 06, 2018
Category
Claims
Job Type
Full Time
Career Level
Manager

Position Summary: Responsible for the management of the daily workflow and leadership of subrogation claim teams. This position requires an experienced Subrogation Supervisor to ensure that the team meets all quality, production, and timeliness standards in the subrogation of claims. The supervisor must be able to assist the leadership team in leading change and promoting a positive team attitude and effectively respond to unexpected changes or client desires.

 

Technical/Functional Responsibilities:

 

    Team Leadership – Provides leadership and manages the team, makes decisions, solves problems, develops procedures,

 

conducts meetings. Representative of company leadership to support the core values, strategic plans, goals and leadership

 

decisions by promoting and establishing these initiatives within their team.

 

    Subrogation Process – Ensures team members are in compliance with company policies, procedures and applicable

 

regulations and laws while maintaining an individual production. Responsible for team scheduling and work flow, making

 

recommendations for necessary adjustments when required.

 

    Subrogation Knowledge – Must demonstrates a thorough knowledge of all types of subrogation claims. Maintain awareness of

 

laws that govern insurance claims by keeping current on critical case laws, statutes and trends in the field of subrogation, as well as the application of that knowledge to maximize recovery efforts.

 

    Customer Service and Communication Skills – Requires accomplished communication skills. Must be able to handle difficult

 

conversations and exhibit conflict management skills. All communication must maintain a reputation of professionalism,

 

courtesy and respect with an ability to build relationships at all levels of the company.

 

    Team focused – Supervises team performance, coaches, counsels and motivates team, working with leadership and human

 

resources to identify development opportunities and possible disciplinary measures. Ensures effective team relations, creating

 

a positive work environment with effective communication methods, solving employee problems, managing conflict and responding to grievances.

 

Behavioral Competencies:

 

    Strong work ethic – Take ownership of tasks and see them through to completion. Honor commitments and fulfill promises.

 

Be diligent and persistent to overcome difficult situations. Disciplined to focus on goals with a commitment to the outcome.

 

The ability to make value-based decisions.

 

    Attention to Detail – Responsible for the accuracy and clarity of all documents. Ability to be thorough and complete when

 

working, processing, or providing information and documentation: tracking details and creating accurate documentation even

 

under pressure.

 

    Teamwork – Consistently work in a positive and cooperative manner with fellow Team Members with an ability to lead.

 

Educational Requirements:

 

    College Degree

 

Experience Required:

 

    Five years or more of supervising subrogation claims including inter-company arbitration filings experience.

 

    Completed industry designations, such as CSRP, AIC, CPCU, not required, but strongly desired and encouraged.

 

Basic Requirements:

 

    Typing 45+ wpm accurately

 

    Computer application knowledge

 

    Basic accounting knowledge in order to make accurate computations

 

    Must be able to read, write and clearly speak English language

 

    Must be able to sit, stand and commute within a typical office environment

 

    Ability to speak Spanish a plus, although not required

 

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