Technology Engineer - Executive Desktop Support

New York City, New York

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This is a Monday thru Friday position. Hours are 11:00am - 8:00pm daily.
Under general supervision, demonstrates a general understanding of the activities performed related to engineering support, installation and/or operations for Desktop Support. Plans and performs activities relating to network, server, workstation, voice, facility installation and problem resolution. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management, and technical resources. Facilities and/or participates in the design, development, implementation and problem resolution of technology solutions supporting one or more business and/or technology area as well as Senior Executives within the company. Ability to multi-task in an environment of changing priorities. This job does not manage others.

Primary Job Duties & Responsibilities
Plans, coordinates, and provides on-site technical support and problem resolution to include but not limited to: Windows, Office, Outlook, Apple Mac, iPhone and iPad expertise, meeting management, event support. Evaluates systems specifications regarding customer requirements, transforming business specifications into cost-effective, technically correct solutions. Prioritizes work and manages projects within established budget objectives and customer priorities. Responsible for adhering to established quality control and security protocols. Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s). Builds, leverages, and maintains effective alliances across technical and business community. Interacts with customers to achieve efficient, effective results. Multi-tasks and prioritizes in accordance with business priorities and production availability requirements. Other duties as assigned.

Minimum Qualifications
High School diploma or equivalent required. 1 year of experience in Technology required.

Education, Work Experience & Knowledge
Bachelor's degree in Technology or a related field preferred. 3 years of experience in Technology preferred. Developing knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Job Specific & Technical Skills & Competencies
Intermediate knowledge of one or more of the following technical skills: Foundational IT Infrastructure Operating Systems Software Knowledge of process discipline and IDLC methodology.
Demonstrates advanced knowledge of desktop support to include but not limited to: Windows, Office, Outlook, Apple Mac, iPhone and iPad expertise, meeting management, even support.
Excellent Customer Service skills.
Strong organizational skills.
Good verbal and written communication skills.

Environmental/Work Schedules/Other
Periodic travel is required. Occasional off hours work is required. Rotational on-call is required approx. once every 8 weeks.

Physical Requirements
Operates standard office equipment (daily). Sitting (can stand at will) (daily).

Licensing or Certificates

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.