Inside Auto Appraiser

Wyomissing, Pennsylvania

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This position is responsible for reviewing estimates, evaluating, and negotiating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be predominately basic and some moderate physical damage coverages as it relates to damage assessment. This position will serve as a technical resource for inside auto claim staff and will provide advice and direction to claim professionals on claim auto physical damages to achieve optimal outcomes. This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Primary Job Duties & Responsibilities
Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow- through and meeting commitments to achieve optimal outcome on every file. Reviews physical damage documents for appropriateness and any loss economic opportunities. Negotiates with repair facilities on revisions to physical damage documents. Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines. Electronically audits vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software. Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.). Effectively manages work assignments and track financial changes. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Perform other duties as assigned.

Minimum Qualifications
High School Degree or GED with a minimum of one year experience estimating auto damage required.

Education, Work Experience & Knowledge
2-year College Degree or Bachelors Level Degree or Technical School. 2 years auto appraisal experience preferred; Prior experience with insurance carrier a plus.

Job Specific & Technical Skills & Competencies
Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and vehicle construction. Thorough knowledge of claims appraisal systems and overall claim operations. Demonstrated ownership attitude and customer centric response to all assigned tasks. Commitment to continuous education, i.e. I-CAR, ASE Competency Levels: Analytical Thinking- Basic Judgment/Decision Making - Basic Communication - Basic Negotiation- Intermediate Insurance Contract Knowledge- Basic Principles of Investigation- Basic Value Determination- Basic Settlement Techniques- Basic Auto Technical -Intermediate

Environmental/Work Schedules/Other
Work Schedules Weekend work hours (Occasionally) Holiday work hours (Federal and religious (Occasionally) Other This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states.(Occasionally)

Physical Requirements
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Standing (Occasionally) Use of Keyboards, Sporadic 10-Key (Frequently)

Licensing or Certificates
Repair industry certification such as Automotive Service Excellence (ASE), I-CAR preferred. I-CAR Gold Class Professional level in Collision Repair

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.