Claims Clerical Support Supervisor

Location
Nashville, Tennessee
Salary
Salary commensurate with experience. Excellent benefits and PTO bank.
Posted
Feb 28, 2018
Closes
Apr 29, 2018
Job Type
Full Time

SUMMARY

Supervises clerical support staff to ensure productivity and to maintain the efficient, effective operation of the team.   

JOB REQUIREMENTS:

  • Responsible with input from AVP / Claim Manager for hiring of Claim Assistants and related staff
  • Monitor workflow and workloads, adjusting assignments and providing assistance as necessary
  • Responsible for training and cross-training of unit
  • Responsible for completion and administering performance reviews, coaching sessions, coordination of PTO, etc. with direct reports
  • Responsible for problem resolution with clients, internal and external customers or others through effective communication
  • Other administrative and supervisory duties as required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to write reports, business correspondence and procedure manuals
  • Ability to respond to inquiries from clients, internal and external customers
  • Ability to handle confidential information
  • Ability to communicate effectively with others both orally and in writing
  • Ability and willingness to learn quickly and utilize new skills as a result of rapidly changing information and/or technology
  • Ability to prioritize and must possess strong organizational skills

REQUIRED EDUCATION AND/OR EXPERIENCE:

High school graduate or equivalent.  Should have 2-3 years claim office experience; prior supervisory experience helpful