Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision this job is responsible for adjusting and providing expertise in adjusting large, complex property claims in excess of $100,000, (with an average value of $100,000 - $250,000 (+) including Personal property and AE losses. Managing large building losses and write estimates of repairs on both fully assigned and co-adjusted claims while applying technical expertise and experience. This job does not manage others.
Primary Job Duties & Responsibilities
Adjusting/co-adjusting/ supervising large, complex property claims. Participating as storm team member to handle large storm/catastrophe losses. Consulting with the field offices on issues of coverage and damages. Evaluating and investigating fraud and arson cases; directing/ managing investigations with experts. Qualifying as expert and testifying as to findings in court as appropriate. Selecting and supervising legal counsel for litigation management. Investigate facts of loss and coverage; evaluating, negotiating or declining settlement of claim. Developing scope of building and contents losses; writing repair estimates and direct scope of loss; securing agreed prices with contractors; evaluating losses and assessing the types of experts needed. Contacting and managing experts. Investigating, recognizing and developing subrogation and salvage recovery potential. Communicating claim status and summarizing claim activities to field offices. Training one-on-one in co-adjusted claims, including taking a claim rep or supervisor to loss site. Conducting field office training sessions and/or coordinating the training needs of the field offices. Establishing and operating storm offices in situations that do not qualify for a CAT coordinator/ supervisor at request of field office. Interacting with agents and brokers on a regional basis for customer service. Supporting marketing departments in attracting and retaining crucial SAM/CAM accounts. Providing ongoing counsel regarding conflict/problem resolution and verification of work performance goals. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Other duties as assigned.
High School Diploma or GED required. A minimum of 5 years of Property adjusting experience required.
Education, Work Experience & Knowledge
Bachelors degree or equivalent experience. Qualified candidate should have 5-7 years property adjusting experience.
Job Specific & Technical Skills & Competencies
Advanced communication skills are necessary to understand, interpret and convey highly technical information to others. Expert/mastery knowledge or skill level in claims. Basic working knowledge/ skill level in accounting, administrative support, products, financial analysis, litigation, mathematics/statistics, and Excel, Word, PowerPoint and business lines products. Experience in adjusting complex additional living expense losses, and proficiency in personal property coverage evaluation is also needed. Demonstrates creative problem solving and analytical skills. Sense of urgency and ability to prioritize. Candidate must be extremely organized and possess strong investigative skills. Ability to plan and coordinate with other organizational units and resources.
Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. May also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company. This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states. This position requires the individual to access and inspect all areas of a building or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds with a safety weight rating of up to 300 pounds (safety weight rating is the amount of weight the ladder can safely carry and includes weight of the individual and up to 16 pounds of standard equipment), walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. This is a virtual position.
Operates standard office equipment Requires lifting items in excess of 38 -49 pounds. Requires climbing (e.g. ladders, roves, etc.) Requires extended periods of computer use Requires extended periods of sitting Requires extended periods of driving Environmental: Exposure to excess noise, dirt, or odors Working in a confined or restricted area. Requires extended periods (1 or more weeks) of travel as needed Requires extensive travel 33% to 50% of time.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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