AmTrust Financial Services
Hunt Valley, Maryland
PDP Group, a division of AmTrust Financial, is searching for a Customer service Representative - Bilingual Spanish in our Non Reciept Department working with Vehicle Titles. Shift is M-F 8:30am - 5:00pm.
Summary: This position is responsible for handling up to 1000 calls a month. Must be able to accurately notate accounts of information provided and take appropriate next step actions. In addition, the Account Representative must be willing to take on extra responsibilities when needed to assist other functions in the title department, including mail processing, VIN validation and release processing. Training on all aspects of the title area is necessary and on-going in order to provide expert service to clients and timely, accurate account processing. MUST BE BILINGUAL SPANISH/ENGLISH!Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Review account notepads to determine necessary actions needed
- Group calls together if possible (Same dealer or same DMV)
- Contact client by phone or e-mail
- Provide specific customer service to clients, dealers, or customers as necessary
- Audit system to ensure that follow-up process is happening correctly
- Must be able to effectively handle both English and Spanish callers
High school diploma or general education degree (GED). Experience with vehicle titles, DMVs or auto dealers preferred. Accurate keyboarding skills. Bilingual Spanish/English.
AmTrust Financial Services, Inc. was founded in 1998 to provide property and casualty insurance to small businesses. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small to mid-sized businesses. Our financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk.
Since its inception, AmTrust has crafted a balanced portfolio of insurance products including:
- Multiline Small Business Insurance
- Warranty and Specialty Risk Insurance
- Specialty Program Business Insurance
In November 2006, the company became publicly traded on the NASDAQ Global Market under the symbol AFSI. With extensive underwriting experience and a prestigious "A" (Excellent) Financial Size "XI" rating from A.M. Best, AmTrust has earned a reputation as an innovative, technology driven provider of insurance products. Our commitment to excellence is the common thread connecting each of our businesses.