Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
The UX Director will provide thought leadership and execution to help envision / support the digital journey for BI customers at the portfolio level across the BU spectrum. Further, the UX Director will provide and deliver a user-centered viewpoint for design principles to help guide our digital product decisions and technology investments ensuring the correct digital design, customer journey and experience.
Under broad oversight, provides direction, strategy and planning on the execution of key initiatives and portfolio of work. This individual will be hands-on with research, design and usability testing. This job does not manage others This job works under Broad Oversight: Receives guidance in terms of broad goals and overall objectives and establishes the methods to attain them. Generally the incumbent is in charge of an area of work and typically formulates policy for this area, but may have final authority for approving policy.
Primary Job Duties & Responsibilities
The candidate will help set product design principles, working collaboratively with the product manager and partners across BI to communicate a vision for how a customer can transact and communicate with us in a digital environment. The UX Director will provide direction, strategy and planning on the execution of our Customer Digital Portfolio. This individual will be hands-on with research, design and usability testing and will lead the design sessions, comprised of UX, product, business and technical resources, through practical journey mapping, use case development and prototyping the digital experience of a Business Insurance customer in the BI digital ecosystem. The UX Director will have a point of view on how we can merge existing functionality along with designing a cohesive, optimized experience for new market capabilities.
Contributes to strategy and business architecture in collaboration with other functional area leaders. Serves as the key point of accountability for UX efforts at the portfolio level, covering multiple programs and projects. Advocates for user-centered design approaches and priorities. Helps to recruit and grow a team of outstanding UX professionals by providing vision, coaching, and mentorship. Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail. Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards. May collaborate across the enterprise to establish and promote these standards. Ensures adherence to UX guidelines within a portfolio of programs and projects. Participates in the development of processes for UX resource engagement with project teams during ideation, prioritization, development, and quality assurance phases. Ensures research, visual design, information architecture, and interaction design roles are adequately resourced. Plans and may conduct user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions. Oversees delivery of, and typically creates, artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets. Typically manages vendor relationships for outsourced UX activities Perform other duties as assigned.
Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 7 years of User Experience work experience required.
Education, Work Experience & Knowledge
Typical incumbent experience level 10+ years. Experience advocating for user design at an organizational level.
Job Specific & Technical Skills & Competencies
Outstanding communication, organization, time management and interpersonal skills. Familiarity or basic understating of web-based technologies. Experience with wireframing / prototyping software. Expert in conducting end user research and interviews. Proven ability to instill usability as a core value within a large, matrixed organization's culture. Expert knowledge of digital design, flow and site organization with a wide degree of creativity and problem solving abilities.
Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously) Driving (Occasionally)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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