Contact Center Technologies

Hartford, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.

Marketing Description
Want to be part of a new exciting technology evolution? Interested in automation using Intelligent Virtual Agents? Come join the Contact Center Technology Team which is on a journey to provide next generation Omni-Channel capabilities to its customer base.

Primary Job Duties & Responsibilities
The candidate will be a member of the Contact Center Technology Infrastructure Team. As a member of this team, they will be responsible for specific technologies based on their experience and Traveler's needs. As a subject matter expert of one or more of the following technologies (Genesys IVR, CIM, eServices, Verint, Aspect) they will be expected to manage the service which includes conducting currency upgrades, responding and resolving any incident or problems, integrations to other products, expert knowledge of the data and industry knowledge of the technology space. They will be responsible for the software application and the hardware to support the solution in a dual data center VOIP environment. They will also be responsible for communicating and collaborating with the applicable vendors as needed. In addition they will be responsible for working with other technology areas at Travelers as necessary to perform their duties.

Preferred location is Hartford, CT.

Minimum Qualifications
High School diploma or equivalent required. 3 years of experience in Technology required.

Education, Work Experience & Knowledge
Bachelor's degree in Technology or a related field preferred. 5 Years' experience with Contact Center Technologies - Genesys, Verint, or Aspect or other competing vendor products.

Job Specific & Technical Skills & Competencies
Hands on knowledge of networks, databases, software development and VOIP applications.

Environmental/Work Schedules/Other
Weekend work hours, Overnight work hours, and Holiday work hours (Federal and religious) as needed. Preferred location is Hartford, CT.

Physical Requirements
Operates standard office equipment and Sitting (can stand at will)

Licensing or Certificates

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.