Claims Supervisor- PD
Are you looking for a challenging and engaging career? Are you driven to achieve incredible feats of growth in an environment that feels more like a successful start-up than an insurance company? Then we want to talk to you!
We are building a team that will take Windhaven™ Insurance to the next level and this position is a critical part of that mission. We are committed to our culture, data-driven decision-making, hard-work, and entrepreneurship and we want team members who share our values.
The Claims Supervisor manages a staff of Claims Representatives, takes ownership for results and claim outcomes, and maintains successful internal and external relationships. In addition, the Claims Supervisor provides oversight and direction on claims with regard to reserving, investigation, evaluation of coverage, payment, and final resolution.
•Assists staff in verifying coverage, benefit eligibility and appropriate handling of the loss consistent with our Claim Handling best practices.
•Through auditing of the handling process, ensures that staff appropriately maintains claims files and effectively evaluates claims using facts and supporting data.
•Carefully and thoroughly reviews all pertinent information and forwards the file to the Special Investigations Unit (SIU) when there is reasonable cause.
•Actively participate in round-table discussions to assist in determination of proper course of action on a loss.
•Maintains up to date knowledge of claims settlement procedures, current state regulations, and policy changes.
•Successfully resolves consumer complaints, effectively addressing Adjusters who my be the source of the complaint.
•Develops, analyzes, and prepares reports to submit to Leadership on department results and team performance.
•Actively coaches and develops direct reports.
•Tracks goals and holds employees accountable, delivering performance reviews and corrective action plans in a timely fashion.
•Meets department productivity and quality goals.
Desired Skills and Experience
•College degree highly preferred.
•3-5 years in the insurance industry.
•2+ years of supervisory work experience within the insurance industry.
•Thorough knowledge of claims processes, procedures, and technology.
•Strong analytical skills with ability to gather, interpret, and report on various data points.
•Strong leadership skills, always exemplifying our Core Values.
•Ability and willingness to work a non-standard schedule