Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under minimal direction, plans at a strategic level and manages the effective use of team resources. Leads teams of engineers to design, develop, maintain, and implement large-scale, highly complex systems and projects supporting a business and/or technology area. Influences business and technology leaders to drive sound decision-making. This job is a manager of managers.
Primary Job Duties & Responsibilities
Responsible for advising, supervising, and delegating tasks for groups of engineering teams. Responsible for leading the delivery and execution of solutions to challenging and multifaceted engineering problems. Plans and directs all aspects of the organization, including financial/budgetary oversight for team and set of responsibilities. Drives the execution and delivery of team products and services. Responsible for fulfilling IT audits for respective technologies. Ensures team compliance with IT standards, policies, and governance. Leads the coordination of resolution of complex topics. Interacts with vendors and handles escalations for product area. Responsible for communicating status, strategic direction, and results of assigned work. Provides human resources management, including coaching, performance management, team development and growth, and workforce planning. Other duties as assigned.
- 4-5 years Application Development experience with Genesys Composer is a required skill.
- 4-5 years experience with IVR, iWS, iWD application development in IRD and Composer
- Experience with Software Engineering and Application Development and delivery within a Contact Center Environment
- Experience with Software Engineering and Application Development and delivery of Omni-channel technology
Minimum of 5 years of progressive work experience in the technology space and a minimum of 4 years of people management experience required.
Education, Work Experience & Knowledge
9 years of progressive work experience in the technology space preferred. Bachelor's degree or equivalent work experience preferred. Leadership experience preferred.
Job Specific & Technical Skills & Competencies
Technical knowledge: Able to demonstrate technical expertise for multiple engineering disciplines. Has solid working knowledge of capabilities and direction of various technologies. Able to understand market and industry trends within related technical domains. Possesses strong analytical skills in order to effectively influence recommendations and decision-making, assess impacts, compare solutions, problem solve, and achieve business and/or technical objectives. Fully understands how overall responsibilities fit within broader technical environment and has strong ability to influence technology recommendations for the organization. Communication skills: Strong written and oral communication at all levels, both internally and externally. Expert presentation skills used to influence decisions of leaders. Business knowledge and partnership: Able to demonstrate in-depth understanding of business and financial acumen. Able to actively influence customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently. Able to provide solutions tailored to meet business objectives. Team orientation: As a change agent, leads and welcomes innovative ideas and drives continuous improvement, process improvement, and service optimization. Able to lead effective partnerships across the organization and is able to influence Senior Management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Able to balance organizational, team, and individual responsibilities. Leads team to be more balanced and be effective. Able to exhibit object leadership and openness to other views. Gives and welcomes feedback. Able to put success of organization and team above own interest. Leadership: Accountable to drive cross-functional objectives and priorities and help form a vision for the future. Able to effectively influence across multiple teams, leaders, organizations, and/or enterprise. Able to set broad technical direction and is able to communicate/articulate a clear vision. Able to exhibit team leadership, provides guidance, feedback and coaching to direct reports. Strong ability to influence upward and lead others into 'new' ways of doing things. Responsible for building a fully functioning team, proactively takes initiative to improve team and set high expectations. Able to provide leadership for functional objectives and priorities across multiple technologies, platforms and teams. Financial awareness: Should be well-versed in how budgets and chargebacks operate as related to designated technical responsibilities. Has budget responsibility for an organizational unit. Works directly with Dedicated Financial Resource (DFR) to account for all fiscal budgeting and expense control for area of responsibility. Demonstrates sound cost-effectiveness. Able to drive cost-reduction measures through innovation and creative solutions. Able to proactively assess potential financial impacts of decisions across the enterprise and makes recommendations. Planning and project management: Able to identify critical project tasks, enables points of integration with peer organizations, and establishes clear priorities while keeping the overall organization strategy in mind. Ensures all planning done on the area level is supportive of the business strategic plans. Delegates to maximize organizational effectiveness. Able to manage time and competing priorities. Able to reprioritize per changing business needs and deal with uncertainty. Understands how assigned projects fit within organizational objectives. Assesses and adjusts technical and/or operational direction as needed.
Weekend work hours as needed Overnight work hours as needed Holiday work hours (Federal and religious) as needed
Operates standard office equipment (continuously) Sitting (can stand at will) (continuously) Standing (occasionally) Use of keyboards, sporadic 10-key (continuously)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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