Subrogation Claims Service Specialist

Irving, Texas
Not Specified
Feb 20, 2018
Apr 21, 2018
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for Subrogation Claims Service Specialist in Irving, Texas.

Think that working in the insurance field cant be exciting, rewarding or challenging? Allstate Insurance has an exciting career opportunity that will utilize your customer service and technical skills to deliver on our promise to provide fast, fair, and efficient claim service. If you have the passion to help others and build the success of a great company, join the Allstate team.

The Allstate Subrogation Team is responsible for seeking reimbursement from at-fault and responsible third parties. The team consistently works with third party insurance companies and uninsured claimants


What you will do:

Customer Service:

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

Admin Support:

  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

  • Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed

  • Provides back-up for any support functions in the office

Claims Support:

  • May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management

  • Receives, screens and routes incoming telephone calls and other electronic correspondence

  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

  • Generates and sends appropriate forms to insured/claimant for completion

  • Processes claims payments

  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

  • Participates in or assists in training new or less experienced employees and demonstrating work processes

  • Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently

Start Date: Monday, April 23rd

Starting Salary: $15.00 hourly / $31,200 annually (paid bi-weekly)


  • Training schedule will be Monday- Friday 8:00 AM - 4:45 PM

  • Complete training runs for 6 weeks and is mandatory. Due to the importance of training, no time off will be permitted during this period

What we offer:

  • Competitive salary

  • Generous Paid Time Off, 401(k) and pension

  • Medical, dental, and vision coverage

  • Business casual work environment

  • Wellness incentives

  • Tuition reimbursement program

  • Volunteer opportunities

  • Learn more about our benefits at Allstate Good Life

Job Description

Job Qualifications

If youre up to the challenge, here are some of the qualifications youll need to apply:

  • Excellent customer service skills and a passion for helping others

  • One year of customer service and medical or collection experience preferred

  • High School Diploma or General Education Diploma (GED)

  • Ability to work independently and in a team environment

  • Excellent time management skills

  • Strong written and verbal communication skills

  • Strong computer, typing and grammar skills

  • Bilingual candidates fluent in English and Spanish encouraged to apply

  • Military are encouraged to apply

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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