Saint Paul, Minnesota
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision, this position is responsible for supporting the Business Resource Center (BRC). Responsibilities include serving as a Team Lead for the BRC staff, monitoring the flow of work to ensure consistency and accuracy, and assisting BRC staff by answering complex questions regarding incoming mail (paper and electronic) and entries into the Litigation Matter Application. This role will also assist in special projects in order to support BRC initiatives. This job is a Team Lead This job is a Team Lead: Directs daily work activities of a small group of employees. Works with higher level manager to set goals/objectives and provides input regarding performance of employees being led. Employees do not typically have formal reporting relationship to a team lead job. This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor)
Primary Job Duties & Responsibilities
Serves as a team lead for the Staff Counsel Business Resource Center and supports the Manager, Staff Counsel BRC. Assists management in administering orientation for new staff employees, as well as, training, hiring, coaching and developing team including temporary personnel. Uses reference guides, training materials, and relationships with Staff Counsel offices to independently find answers to procedural questions and assist staff as needed. Ensures the office space and mail room are fully stocked. Orders office supplies and equipment for the Business Resource Center. Coordinates regular maintenance and repair of office equipment. Responsible for FedEx mailings and processing.s Troubleshoots technology problems in an effort to ensure the team has the resources needed to work effectively. Assists in the assessment of quality of team and individual performance. Accountable for document profiling and their input into the case management system. Oversee the organization, indexing and maintenance of the legal file. Assists staff as needed. Assists in monitoring operational effectiveness through various reports and metrics. Monitors completed work by the staff to assure the consistency and accuracy of data entry and mail processing. With guidance from management, is accountable for implementing process improvement techniques. Provides back-up for Legal Operations Specialists and Manager, Staff Counsel BRC as needed. Other duties as assigned. Perform other duties as assigned.
High School Degree or GED required. A minimum of 2 years managing people or 2 years in a legal administration/operations role required Proficient in use of email, MS Office, internet search engines, and other software/applications required.
Education, Work Experience & Knowledge
Mail room logistics preferred. Associates Degree or equivalent combination of relevant education and work experience preferred. Prior management experience in a legal operational environment preferred.
Job Specific & Technical Skills & Competencies
1. Must have intermediate interpersonal skills to communicate with others 2. Knowledge of legal and insurance terminology; legal citations; court administration rules and procedures. 3. Superior grammar and writing skills. 4. Proficient in Microsoft Word, Excel & Outlook. 5. Professional interpersonal and customer service skills. 6. Able to work independently as well as in a team environment. 7. General legal training and knowledge and ability to recognize legal documents from multiple states/jurisdictions - Intermediate. 8. Intermediate creativity, organizational, research and problem solving skills. 9. Ability to effectively manage fluctuating work volumes. Intermediate
Weekend work hours - Occasionally
Operates standard office equipment - Continuously Sitting (Can stand at will) - Continuously Standing - Occasionally Use of Keyboards, Sporadic 10-Key - Continuously Lifting items up to (enter weight) - Occasionally Lifting and Handling Mail (up to 10lbs) - Occasionally Making Copies - Occasionally - Occasionally
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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