Customer Care Associate I

Rapid City, South Dakota
Not Specified
Feb 18, 2018
Apr 19, 2018
Customer Service
Job Type
Not Specified
Career Level
Not Specified

This Customer Care Associate provides entry and intermediate level support functions for Customer Service and Agency Teams. The daily tasks may vary. Customer Care Associate I Representatives have direct communications with internal & external customers by various channels.

Primary Job Accountabilities/Responsibilities

  • Basic data entry
  • Basic communications with external customers, agents & funeral homes including inbound and outbound phone calls
  • Includes document handling and review to prepare files for processing
  • Preparing documents for mailings
  • Processing a limited variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.
  • Prepares correspondence using standard templates
  • Follows standard screens and procedures to perform most tasks
  • Complete various internet searches
  • Attend required training
  • Collaborate with team and department members by attending team meetings and other company activities
  • Ability to adjust to new or changing business needs

Basic Qualifications Required - Experience, Skills, and Knowledge

  • Good verbal and written communication skills
  • Basic Computer skills

Other requirements:

  • Must be able to work in a fast-paced environment
  • Single focused but flexibility to complete various tasks
  • Ability to follow instructions, procedures and guidelines to perform tasks
  • Exhibits qualities of integrity, reliability and trust
  • Strong work ethic
  • Focus on quality
  • Flexibility with schedule, work and team environments

Preferred Experience, Skills, and Knowledge

  • High School Graduate / GED
  • Experience working in an office environment
  • Basic Insurance Knowledge